contact TD regarding a broken chassis???

[RichyUK]

Hi guys,

OK so I broke a dimec20 chassis, as a few have, and apparently TD have been good responding to people and replacing the chassis for them.

I sent an e-mail to their address listed on the website and got no reply at all. I've since forwarded it 3 more times and still not even as much as an acknowledgement!

I even dropped Adam skelding a pm to see if he could prod TD and nothing from him either

I will give them a call in the week, but I'm shocked at the lack of reply from them

Anyone else had issues contacting TD?

[Legacy555]

Hi,

Got a tip after breaking a DIMEC20, totally my own fault. Either glue the bulkhead in or make up a small carbon bumper. I glued in the bulkhead, seems a good job. Alloy +8 chasdis mighTy be you best alternative

[mattr]

I'm still waiting on a reply to three emails from June.
Rang them in the end.

[RichyUK]

Cheers guys, I will call them, god knows why they can't reply to an e-mail

[coleman758]

Durango have always been great with me,

Have you tried calling them? The number is on the website.

[samd]

Cheers guys, I will call them, god knows why they can't reply to an e-mail

I emailed them 2 weeks ago about a faulty slipper clutch, no reply as yet.

[Fernandez]

TD should reply to email. instead of calling them.

you can not expect from people to make expensive international calls, or does TD make up for those costs also ?

[Pacman]

E-mail is naturally a poor form of comunication as there is no limit to the number of e-mails an individual can receive. I'm sure we've all been bombarded with e-mails at some point and missed the important ones or forgot to respond to them.

The only way you can ever guarantee a response from anyone is to talk to them. If concerned about calling a company in another country, ring the distributor in your country. They should be equally responsible for the items they are trading.

[RichyUK]

I will give them a call, i generally e-mail as i tend to do stuff like this in my eve's so can't call them, and forget in the day too :D

But, as stated above, they should be capable of replying to e-mails, no matter how many they receive, its a huge parts of peoples daily/work lives. I understand the odd one may get missed/accidentally junked, but all of my mails have been ignored....

[Robby]

From what I've heard from a number of companies and manufacturers, they're all literally bombarded with emails each and every day - the worst day being Monday when they show up to an inbox of in many cases up to several thousands of individual emails.

So the advice I've received, "unless you have a specific person's individual email account within an organization, and they're aware of you contacting them and are expecting your correspondence, to just use the telephone and call them instead. You might get stuck on hold for a time, but at least you'll be talking to a real live person - instead of a lowly clerk deemed with the responsibility to try and sort through the pile of emails each day."

[coleman758]

I've always rang, and always had instant responses to querys.
Before people start hating on Durango try picking up the phone.

[samd]

I think if a company puts a email address, and only an email address, under the contact us section of its website they should be replying to warranty claims made via that email address.

[dpackster1980]

I think if a company puts a email address, and only an email address, under the contact us section of its website they should be replying to warranty claims made via that email address.

Exactly they are useless and have been for a while, I remember when they weren't always like that but as of late I wish I never bought their cars. I'm having issues with they outdrives wearing out prematurely on the right side. Emailed them wth no response, it's now that bad im considering not racing because the wear is that bad it's damaging the driveshaft pin.

TD are pathetic, end of story. They've took money and now they've got it they don't care. Simples

[coleman758]

Call them!

The number is on the webiste, You will find they are a really helpful bunch!

But then its the question, Its a plastic chassis?
I expect you crashed the car when you broke it.... Is that really TD's fault?

[Zipper]

they should be replying to warranty claims made via that email address.

Would the chassis be covered under warranty? It's hard to prove it broke becuase of a fault and not just down to a big crash? A wishbone snapped on my car last time out, and it literally just clipped a pipe - but there is no way I would think it would be covered under warranty?

[mattr]

But then its the question, Its a plastic chassis?
I expect you crashed the car when you broke it.... Is that really TD's fault?Depends where its broken, the place where the first broken plastic chassis that i saw, the chassis, at the breakage point, really wasn't fit for purpose.
The design had been copied straight over from the aluminium design.

Its not really a criticism of TD, cos everyone does it sometimes. In every industry!

[AfroP]

From what I've heard from a number of companies and manufacturers, they're all literally bombarded with emails each and every day - the worst day being Monday when they show up to an inbox of in many cases up to several thousands of individual emails.


sorry but thats no excuse for poor service.

I had build issues with my 210, emailed Durango never got a response and its wasnt on a Monday

A lad at work had issues with his build, emailed Durango twice no response.

Had a querie with my SX3, emailed schumacher, got a response back same day and free replacement parts 2 days later.

with the amount of money that gets spent on the kits it wouldnt hurt to be a bit more supportive of the customer. if you put an email address up on a public web page then be prepared to address the mails that come into it. even an automated system that says "thanks for your email, we're very busy we'll get back to you when we can" would be better than nothing.

[samd]

I emailed them 2 weeks ago about a faulty slipper clutch, no reply as yet.

Mine email was regarding a faulty slipper not a chassis.

The front half of the slipper appears to not have been heat treated properly.

I am emailing TD as they need to view pictures to see the issue.

[RichyUK]

Ok, so i HAVE called them and spoke to Chris, nice chap he sounds. Was told he would get onto chasing the e-mail and someone would get back to me. That never happened so i called back and spoke to another nice chap who said they would replace the chassis and my worn outdrives no problem and that i was to send pics via e-mail. which i did......to the support & sales e-mail.......and heard nothing back again........

and with regards to questioning whether the plastic chassis should or shouldn't have broken. No, it shouldn't!

[AfroP]

Ok, so i HAVE called them and spoke to Chris, nice chap he sounds. Was told he would get onto chasing the e-mail and someone would get back to me. That never happened so i called back and spoke to another nice chap who said they would replace the chassis and my worn outdrives no problem and that i was to send pics via e-mail. which i did......to the support & sales e-mail.......and heard nothing back again........

and with regards to questioning whether the plastic chassis should or shouldn't have broken. No, it shouldn't!

have to say thats pretty poorr

[RichyUK]

have to say thats pretty poorr

yup. i have called today and am supposedly having my replacement chassis and outdrives sent out....

still no reply to e-mails so far...

[Nigel]

Odd, I have sent multiple emails to Durango and gotten replies within a couple days :eh?:

[samd]

Odd, I have sent multiple emails to Durango and gotten replies within a couple days :eh?:


Which email address did you use, I've emailed support about three weeks ago and also resent the email to sales and had no reply.

[Nigel]

I was just using the normal support@team-durango.com

[RichyUK]

I was just using the normal support@team-durango.com

strange i've had no joy from many emails sent to support & sales.

But, i now have replacement diff drives and chassis, all arrived today :)

[kaylon]

I've always had excellent support from TD, even when I've asked really stupid questions. I have an email conversation that span several days and is at least 8-10 replies worth of mails. They helped a huge amount.

Oh wait....that was a few weeks ago, it was ME, I was taking up all there time!! oh noes.

J

[TonyM]

First outdoor race today with the Dimec chassis and it cracked in one of the rear screw holes, enough for the rear arm to fall out. I guess I'll be trying the support merry-go-round tomorrow.

[NeilRalph77]

Yeh I raced at Southport yesterday with the DIMEC20 and mines cracked around the antisquat hole, I've emailed them now we wait!

[danDanEFC]

I best check mine, though I have the softer dimec one.

[CARB]

I gave up, got an answer the stuff is on the sea again, schuuuu you know who

[TonyM]

Well I'm really impressed. I posted a picture of my cracked chassis to TD support yesterday and today I've had an email saying my new ones on the way.

[TonyM]

I best check mine, though I have the softer dimec one.
Aidan - Mine was the soft DIMEC one as well.

[TonyM]

Yeh I raced at Southport yesterday with the DIMEC20 and mines cracked around the antisquat hole, I've emailed them now we wait!
Crikey, I didn't realise yours had gone too - we went out in the same 'B' final. Two chassis in one race, that's one too many. Now I'm worried. Could it be that the DIMEC chassis shouldn't be used in low temperature conditions - it was bloody cold? I've run it indoors in warmer conditions without any problem.

[OneKiwi]

I have also broken the rear screw hole, but GregerL and I are going to rty out these from a bloke on rctech

http://www.rctech.net/forum/11825929-post10280.html

They are for the dimec

http://www.rctech.net/forum/attachments/electric-off-road/1032903d1361122883-durango-dex210-thread-210lrear.jpg

[NeilRalph77]

Well I'm really impressed. I posted a picture of my cracked chassis to TD support yesterday and today I've had an email saying my new ones on the way.

Me to I email them they've requested pictures but as good as said they'll send a replacement

Could it be that the DIMEC chassis shouldn't be used in low temperature conditions - it was bloody cold? I've run it indoors in warmer conditions without any problem.

Yeh it was cold very cold but other tub chassis don't seem to suffer, my B4 and X6 went out in all weathers. Southports not riduculous as regards big air either could you imagine flying some of the more commited tracks?

Either way still happy with the response.

[TonyM]

I have also broken the rear screw hole, but GregerL and I are going to rty out these from a bloke on rctech

http://www.rctech.net/forum/11825929-post10280.html

They are for the dimec


Looks good, I want one now.

[MHeadling]

If anyone has a used/broken dimec chassis, shoot me a PM

I need to take a look at one....

[TonyM]

Here's a piccy of mine.
http://img822.imageshack.us/img822/6715/img2540rs.jpg

[MHeadling]

Thanks Tony, would like to measure one up so if someone has one they can post me drop me a PM

I know most of them will be back at TD for a replacement but thought if ask.

[sly]

Here's a piccy of mine.
http://img822.imageshack.us/img822/6715/img2540rs.jpg


I have a plate i made for my carbon chassis which had the same problem.
I`ll find it and bring it for you Tony as i dont have 210 anymore.

[TonyM]

I have a plate i made for my carbon chassis which had the same problem.
I`ll find it and bring it for you Tony as i dont have 210 anymore.
Super thanks Simon.

[NeilRalph77]

Mine was the front hole the other end of the rear hinge pin, one of the ones that holds the toe and antisquat block, I removed the screw to take the picture.

[RichyUK]

Thanks Tony, would like to measure one up so if someone has one they can post me drop me a PM

I know most of them will be back at TD for a replacement but thought if ask.

ive got one with the kick up broken off mark

[Bman]

Guys I have been producing these skid plates for a few months now over here in the states. They are made from stainless steel. .036" (.86mm) They are very rigid and extremely durable. I don't come on Oople much but frequent RcTech (Bman's 3XNT). Please Pm me if anyone is interested. The first three pics are for RM but I have made a few RM/MM for a few people in Norway and Sweden. The last pic is the test piece for RM/MM. There is more material around the holes up front now. They even held together already broken chassis on raceday......:thumbsup:

[RichyUK]

They look good, i actually made plates exactly the same out of some 0.9mm stainless plate. You may have an issue with the MM ones, i made mine pretty much the same shape, but as you don't use the 2 central holes nearest the front of the plate in MM, only the 2 slightly further back, i found i caught the front edge of the plate and bent it up badly as the support from the 2 screws is too far away from that edge, if that makes sense? I will probably chop mine back to sit much closer to those 2 screws to prevent it catching.

[MHeadling]

Cheers Rich PM sent

[Bman]

They look good, i actually made plates exactly the same out of some 0.9mm stainless plate. You may have an issue with the MM ones, i made mine pretty much the same shape, but as you don't use the 2 central holes nearest the front of the plate in MM, only the 2 slightly further back, i found i caught the front edge of the plate and bent it up badly as the support from the 2 screws is too far away from that edge, if that makes sense? I will probably chop mine back to sit much closer to those 2 screws to prevent it catching.


No, it makes sense. I will keep that in mind, thanks. As mentioned haven't really ran into any problem as we mostly run RM and the support goes right to the end of the plate. Thanks again for the heads up!

[RichyUK]

No, it makes sense. I will keep that in mind, thanks. As mentioned haven't really ran into any problem as we mostly run RM and the support goes right to the end of the plate. Thanks again for the heads up!

No problems mate, keep us posted. Will probably just be best making RM and MM specific ones :)

[pato.b]

My dimec :( !!!

http://i1295.photobucket.com/albums/b630/Patrice_Bertin/994a2cde46faf0a89dd21a1a07afe727_zps43f11996.jpg

[RichyUK]

well i have another front end snap, the cars had no major smashes to do it!

[jo90]

Im waiting on the alloy version...hoping it will appear soon here in the UK

[Cream]

well i have another front end snap, the cars had no major smashes to do it!

My Son snapped his on Sunday (+8 RTR,I'm asumming it's the same chassis?), To be fair he is new to driving and did bump it. But nothing that should have resulted in a snapped chassis. His now on a standard Ali. Chassis and will be staying so.


Just looking at some of these breaks, I'm not suprised they are breaking on the rear. There is nothing there.

[mattr]

Just looking at some of these breaks, I'm not suprised they are breaking on the rear. There is nothing there.Copying a design from one material to another is something that happens an awful lot.
But someone dropped a ballcock on this one.

[RichyUK]

rears on mine have been fine, but 2 fronts breaking off is a joke. they've not had a hard life....