Team durango support-team

[racdeaf]

Did anyone get in touch with support team at durango by emailing and response from them ?

As I have send 2 email to them regarding defecting part on dex210 which I bought new from mb model

Still waiting :(

[Getpip]

I've had cause to use them a couple of times recently and they've been excellent.
Try giving them a call.

[bally]

Hi Robin,

If you are struggling send me a email with the problem and i will make sure its dealt with.

Thanks
MB

[racdeaf]

Hi Robin,

If you are struggling send me a email with the problem and i will make sure its dealt with.

Thanks
MB

No worry :thumbsup:
U were next in the line to get in touch with :woot:
Will email you shortly along with picture

[jaank]

The diff crew doesn't fit?

[racdeaf]

The diff crew doesn't fit?

Yeah that the 1 which doesn't have any tread on the tip end

[RichyUK]

Yeah that the 1 which doesn't have any tread on the tip end

If its the screw that goes through the thrust washer, then the edge of the shoulder gets a little burred up from having the thread cut on it. I just gently filed it off with a small fine file and it pops right though.

Not ideal, but will get your diff built :)

[Jason A]

Hi,

The quickest and easiest way to get the problem sorted is to contact Team Durango HQ on +44 (0)1530 412352.

They will be able to resolve your issue in person and quickly for you.

Thanks

[racdeaf]

If its the screw that goes through the thrust washer, then the edge of the shoulder gets a little burred up from having the thread cut on it. I just gently filed it off with a small fine file and it pops right though.

Not ideal, but will get your diff built :)

Well it impossible by the look of it
http://img.photobucket.com/albums/v115/racgti/0a9c23e3a4890a0df98ea8f5e76d1dea.jpg

I would rather have a replacement than fiddle about with it

[dpackster1980]

After taking 3 attempts at getting a response on every issue I've had and have to email sales instead I decided to turn my back on TD. Shame really but at was starting to spoil my hobby so went to Yokomo instead. The quality of Yokomo is in a different league compared to TD of late.

[Andrius]

Did anyone get in touch with support team at durango by emailing and response from them ?

As I have send 2 email to them regarding defecting part on dex210 which I bought new from mb model

Still waiting :(
I also strugling to get support from durango. I managed to brake one part while assembling DEX408. Also realized one part comes bent from factory. Emailed about that 2days ago, no response at all. :mad: No after sales support at all. Is it the way how durango cares about customers?

[NeilRalph77]

Never got my replacement DIMEC I was promised after mine failed instantly, the initial response was excellent but it was at the time of the spec B release so I was told if I could wait I'd get the new chassis not the old, strangely I don't even get a reply when I ask about it now.

[racdeaf]

Still no email from durango support team :thumbdown:

[Andrius]

i wonder might worth email to US customer service? Seems uk customer service is absolutely kickass.

[MrShaun]

Andrius, it's Shaun here just give them a ring and they will give you a direct answer.

All the best.

[racdeaf]

Andrius, it's Shaun here just give them a ring and they will give you a direct answer.

All the best.

1 problem is I am deaf lol

[MrShaun]

Hm, try contacting them through there facebook page. :)

[racdeaf]

All now sorted ..

Mod pls close this thread thank

[NeilRalph77]

All now sorted ..



+1..

[Andrius]

I just got response from durango about 7days ago. They asking email pictures with the problem. Did that pretty quick. And silence again for while. I bought wrong car with pretty crappy support. My advise guys never buy any durango.

[safk]

I had an issue with a broken item which I contacted them about yesterday.

Stuart from TD has replied today saying that a FOC replacement will be sent to me today so I would have to say that things would appear to have improved quite a lot.

[Maddmaxx]

I cannot speak to UK response but as a new Team Durango user in the US, my only service request with Tower Hobbies was handled just as quickly as possible. I had a missing bearing and a phone call resulted in replacement parts in 2 days.