Network Q?

[Northy]

Should all 2nd hand cars from a Vauxhall dealer come with 12 month Network Q cover?

We've just found out ours hasn't, is that right?

G

[Southwell]

Yep, they all come with 12 months: http://networkq.co.uk/nq/morefromnetq/aboutmorefromnetq.do

[stegger]

It should have G 12months or 20,000 miles which ever is the sooner:)

http://www.networkq.co.uk/nq/morefromnetq/carsguarantee.do

[Northy]

Is that from any Vauxhall dealer on any age car? They have told us it is only for cars under 3 years old, but wouldn't that just be manufacturer warranty?

G

[Southwell]

I would be under that impression too, i think their trying it on.

[stegger]

Is that from any Vauxhall dealer on any age car? They have told us it is only for cars under 3 years old, but wouldn't that just be manufacturer warranty?

G
It doesn't say anything on the website G, check your paperwork. How long have you had it ?

[Northy]

That's the thing, we don't have any paper work :( But we are both sure when we bought it the salesman said it had 12 months Network Q cover, now he says it doesn't.

Had it about 11 1/2 months, hence there's a bit of a rush on to get the air con fixed :(

G

[Lee]

Did you buy it from a network Q garage?

They can be different to a normal vauxhall dealership:cry:


To make you feel better, my service light came on, and when i phoned audi to ask how much the nice gentleman replied with £860 :o

[Northy]

I bought it from the Vauxhall garage in Ripon, I wouldn't reccomend them to anyone. I'll search on the net see if I can find out about them.

G

[losixxx]

That's the thing, we don't have any paper work :( But we are both sure when we bought it the salesman said it had 12 months Network Q cover, now he says it doesn't.

Had it about 11 1/2 months, hence there's a bit of a rush on to get the air con fixed :(

G

how come no paperwork? the garage will have a copy at least...

[Northy]

We have no Network Q paperwork, and they say it never had Network Q cover. :(

G

[Southwell]

Trading standards? As far as i would be concerned you bought it from a Network Q garage and they say all cars come with a 12 months warrenty....print off the webpage and take it in, i can't see how they have a leg to stand on.

[Nolan BJ4WE]

Should )all 2nd hand cars from a Vauxhall dealer come with 12 month Network Q cover?

We've just found out ours hasn't, is that right?

G

Hi, I have had 2 second hand Vauxhall's from a nearby Vauxhall (Network Q) showroom. Both came with the full 12 months Network Q cover. I would query the cover if I was you.

Vauxhall has always been good to me and my wife, whe have had 7 (3 Corsa's, 2 Astra's, 1 VXR Astra:thumbsup: and a Signum) all in the las 4 years. None went wrong, but with a growing famly and because i work quite far from home, 1 car eventually had to become 2 - LOL.

[Northy]

This is them, it seems like they are trying to pull a fast one, but what can I do?

http://www.batchelorsofripon.co.uk/UsedCars/Default.aspx

G

[stegger]

As southwell said, trading standards mate.

[losixxx]

what reg is the car you bought?

[Northy]

It's an 04 plate, was just over 3 years old when we got it.

Is there a way of contacting 'Network Q' themselves, whoever they are? Via phone ideally.

G

[stegger]

I'll wipe your arse for yeh fella:rolleyes::p:p
Here you go

http://www.networkq.co.uk/nq/contactUs/loadcontact.do?method=loadContactBasic

[Southwell]

Stuff that, i'd go straight to Vauxhalls head quarters.

[Lee]

I'll wipe your arse for yeh fella:rolleyes::p:p



I`d be careful of stepping on jims toes there :o :woot:

[daz]

This may be wrong but was right a few years ago when i was in the motor trade:

By law any motor dealers have to give warranty with any new or used vehicle they sell.

The minimum warranty they HAVE to give is 3 months, but most decent franchised garages give 12 months. For this warranty there will give you a warranty certificate or some form of receipt.

But the thing alot of the smaller garages will not give you this certificate if you dont ask for it, even tho they are banners everywhere saying its included in the sale, so you will be stuck with 3 months.

If i was you G i would go to the dealer and shout as loud as you can, but make sure its full of customers first.

[ben]

Why not just send julie :confused:

[twisty]

Edited to add Daz beat me to it mate.^^^

G,
i would go down to the dealership and start talking to thier potential customers and telling them directly what has happened to you,they will soon sort it out. ;)

If you get really stuck,there is a member of our club is an aircon engineer,would be happy to see if he would look at for ya.
Try the direct route first though(putting thier customers off),it has allways worked for me :)
Best of luck fella.

[Northy]

That's email contact only. Ok, so how do I find a phone number for Vauxhall?

G

[Northy]

They say it has 12 months garage warranty, and the air conditioning compressor is covered under this, but I have to pay labour for diagnosis, and re-gassing. If it was Network Q covered it would be totally free - that's my beef.

G

[twisty]

Stick the boot in here as well.just for good mesure :D
http://www.canyoutrustthem.com/index.php?go=all_complaints

[ben]

http://www.vauxhall.co.uk/vx/retailer/retailerResult.do?method=searchByFullTown

[losixxx]

ive just phoned them about an 04 astra (so over 3 years old) they say it comes with garage 12 month warranty not network q as over 3 year's old....he did say air con was covered under garage cover but didnt say anything about labour charge's just repair's covered upto value of car and unlimited claims.
if your air-con is working but just not very cold then a re-gas should sort it and would have thought it wouldn't be covered as this is classed as fair wear and tear

[Northy]

Thanks fella,

It's been re-gassed, that didn't fix it. I've diagnosed the problem myself, 12V is getting to the compressor but the electro clutch doesn't engage.

So what is the point in that? No Network Q if over 3 years old?

G

[Southwell]

From the site: Every Network Q car comes with a comprehensive Network Q guarantee

[Northy]

But what is a 'Network Q' car? :eh?:

G

[Lee]

Are the corpses getting a bit warm in the heat G? :p

[dave g]

those shitty nappies start to stink when the heaters on eh G :)

[Southwell]

But what is a 'Network Q' car? :eh?:

G

IMO it's one bought from a NetworkQ garage.