lrp speedo failure

[jono83]

hi

my sphere tc decided to pack up tonight i have owned it from new and have a completed warrantee card but dont have proof of purchase. smd require this
is there anything i can do?

jono

[westie]

hi

my sphere tc decided to pack up tonight i have owned it from new and have a completed warrantee card but dont have proof of purchase. smd require this
is there anything i can do?

jono

Says on there web site they need proof of purchase :cry:

[jono83]

i know i jus wondered if there is anythng else i could do to get it repaired. dont really wanna have to through it in the bin and buy a new one

[Mike Hudson]

Hows it actually broke? Did it burn out with blue magic smoke or just stop working? Could be worth contacting Derek Bailey who specialises or did specialise in repairing esc's, transmitter and servos etc

[jono83]

smoked and now it only turns the motor when you move the rotor motor it wont move it from stationary. if that makes sense

[Garry Driffill]

Was it not Dave Bailey?

[jono83]

i thought that

[DaveG28]

smoked and now it only turns the motor when you move the rotor motor it wont move it from stationary. if that makes sense

My sphere did exactly that when I smoked it!

So you need a receipt and warranty card? whats the point of needing both??

[Mike Hudson]

reciept proves you bought it and I guess the warrenty card stops you from sending any persons lrp speedo off with your reciept as you only get one

[jono83]

i know seems a bit pointless am gong to email them dont wanna have a useless speedo lying around and have to fork out for a new one

[DaveG28]

i know seems a bit pointless am gong to email them dont wanna have a useless speedo lying around and have to fork out for a new one

Let us know what they say, I got a sphere about a mth ago, not sure where I put the receipt, wouldn't mind knowing if I'm already not covered!

[jono83]

will pm you tomorrow dave when i get a reply

[Doomanic]

So you need a receipt and warranty card? whats the point of needing both??

Any excuse to weasel out of warranty claims, Nosram are as bad.:thumbdown:

A word of warning, if the paper sticker with the serial number on the esc is damaged, the warranty is void. Load of wank.:thumbdown:

[Mike Hudson]

because a paper sticker is going to last a long time on a speedo stuck right where you solder the wires onto when you ever need to change them :thumbdown:

[GRIFF55]

My paper sticker was intact but with speedo gunk all over it and even with a warranty card it made no difference:(
Not really a LIFETIME warranty is it:thumbdown: (good kit when it's working tho!!:thumbsup:)

[WHITTLER555]

Hello, I will save you all a load of time SMD WILL NOT EVEN LOOK AT A SPHERE IF YOU DO NOT HAVE THE RECEIPT.

I know because I sent one away three weeks ago and after four emails begging to get it sorted or sent back it turned up last Friday.

Sorry to be the bearer of bad news but it will save you the postage:thumbdown:

[ben]

If you think about it though, if SMD were to accept any old crap they would be loosing out on ALOT of money with lrp!! SMD play it exactly to the rule book otherwise LRP wont accept the goods, even down to fan wires being broken, that could of been the cause of the damage!
Ive had the same problems without having receipts, just one of those things.

Ben

[jono83]

Oh well £200 down the shitter won't be buying lrp next time.

[Mike Hudson]

Oh well £200 down the shitter won't be buying lrp next time.
Which shop did you get it from? If they know you bought it from them they could possibly get you another reciept...

you'll need a reciept of purchase for warrenty claims for most brands of esc's etc these days not just lrp :(:yawn: Make sure you keep the reciept this time!

[Rich D]

Jono - i know of someone who will fix this for you if you dont have any joy with warranty. PM me if you need to.

[jono83]

You got pm rich

[Carole_MH]

surely under English statutory rights law you only need a receipt if you want a refund, if the goods are faulty and you simply require an exchange then no receipt is needed, but you have to prove the faulty goods are not faulty due to wear and tear or accidental or maliciously damaged. If you paid via credit card or debit card etc then a statement can be used as proof of purchase too. I also believe that if you paid via credit card and the goods are faulty and cost over £75 then you can also claim from the credit card issuer.

[super__dan]

To comfirm it's Derek (sp?) Bailey, who is Dave Bailey's Dad.

The guy's a legend, prior to me running Novak He fixed all kind of speedos and serviced my KO radio gear over the years.

PM me for his address is needed.

[Doomanic]

I also believe that if you paid via credit card and the goods are faulty and cost over £75 then you can also claim from the credit card issuer.

There is a time limit of 90 days for that and who do you think actually pays if you get a refund?
It sure as hell isn't the credit card company!:thumbdown:

[Team No Idea]

Let us know what they say, I got a sphere about a mth ago, not sure where I put the receipt, wouldn't mind knowing if I'm already not covered!


Me too. i'm usually good at keeping receipts but that one got away!! :lol:

[andyg01]

I can't comment for what SMD are like.

But every single LRP I have had go wrong has ALWAYS been replaced :thumbsup:

That is why I ONLY ever buy LRP Speedo's ...

This is all under Helger/Horizon ... As far as I am concerned A1 service.

[Mike Hudson]

I can't comment for what SMD are like.

But every single LRP I have had go wrong has ALWAYS been replaced :thumbsup:

That is why I ONLY ever buy LRP Speedo's ...

This is all under Helger/Horizon ... As far as I am concerned A1 service.

Helger/Horizon no longer distribute lrp now, smd is the uk distributor for lrp and it's alot harder to get them replaced now unless it's still under the 120day warrenty and you have the reciept and the warrenty card for it.

[DaveG28]

tbh I don't think what they are doing is that off technically except for then advertising a warranty that virtually doesn't exist!! That bits well naughty!

[Fabs]

What strikes me is, who cares about a receipt, unless it is needed to prove it broke within a certain time. It has been bought hasn't it? Otherwise it would be in a box on the shelf of a shop...

But seen as LRP is supposed to provide "lifetime" warranty (or 25 years now) and it sure as hell IS an LRP speedo, and is certainly less than 25 years of age, I think this is just a LOAD of rubbish by LRP (not slating SMD as it would seem that they're just playing by the rules laid out by LRP).

:thumbdown:

[DaveG28]

What exactly is the point of the warranty card if you need the receipt?

[Chris Doughty]

recipts prove the country of purchase.

the UK distributors is hardly going to fix/replace a speedo that someone bought on a grey import.

[Doomanic]

Is it no longer a world wide warranty then?:confused:
It was when Helger were distributors.

[DaveG28]

recipts prove the country of purchase.

the UK distributors is hardly going to fix/replace a speedo that someone bought on a grey import.

Why bother with a warranty card as well though?

And the White sticker on the esc? That part just sounds like an effort to make it difficult to claim, like mobile phone cash back deals etc!!

Plus, it's an LRP warranty, not a distributor one? I could buy an esc from the states, pay import duty etc, have a warranty card but no receipt and neither US or UK would agree to fix it!??

My current one is from DMS anyway, but it's still a point!

Don't get me wrong, I like the products, I just don't think they should claim a warranty that's so difficult to then use!!

[burgie]

recipts prove the country of purchase.

the UK distributors is hardly going to fix/replace a speedo that someone bought on a grey import.

But an LRP speedo is built and ultimately sold by LRP, so LRP should repair/replace dodgy speedo's regardless of where they were purchased.

If the ESC is damaged by user error then a charge for repair, if repair is possible, is not unreasonable.

[Chris Doughty]

I was just trying to make a point that if everyone decided to grey import everything there would ultimately be no UK distributor as it would not be a finacially viable business proposition.

I don't know the inner workings of SMD or LRP so don't think I was making that statement as a representitive of either company, I was making that statement as myself

[DaveG28]

Off topic, but I'd still love to know who it is making a killing on selling these bits in the uk that makes grey imports so attractive? The government?

[WHITTLER555]

The ESC I refer to actually still works however it has a fault wherby it won't go into set up mode so I can't change anything.

To have to provide a receipt after a year of ownership is not viable.

I work in the banking industry lending money and some people can't come up with bank statements and bills to prove identity nevermind something they bought ages ago.

Helger used to be very good at either replacing or fixing a problem and did charge for the service.

I also take exception to paying £200 for an electronic item that probably costs £50 to make and then not honouring a 25 year warranty which is let's face it cost covered in the RRP. It does not matter where it was bought as the RRP would be the same.

If you buy a new car and sell it 12 months later the 3 year warranty crosses over to the next owner.

I know it has now made me think twice about buying LRP due to this situation and I did wonder if it was just me who felt like this. From reading this thread I am not the only one.

To compare the service, I had a problem with a Losi xcelorin and this was replaced, no questions asked by Horizon.

You just feel a bit cheated paying so much for something that advertises a full warranty which is so difficult to invoke.

[Doomanic]

you are not the only one. I am not racing 1/10th this year thanks to Nosram's new policy.:thumbdown:

[Scouser]

Personally I think Mirage are ace for service. I had a Nosram Matrix Evo go on me a few months ago. I contacted them, telling them I had no receipt but only the warranty card. They asked if the barcode was intact on the ESC case (which it was) and everything was sorted. I didn't need a receipt at all. I sent my broken ESC off with the reference number on the Monday and on the Wednesday morning a brand new speedo was on my doorstep. It is for this reason I sold my LRP speedo and only run Nosram stuff now.
I think the receipt thing is because the warranty is non-transferrable. The lifetime or 25yr warranty is only valid for the original purchaser, which is partuicularly annoying if you are the original purchaser and lose your receipt.:(

[SlowOne]

I agree with Chris - SMD are not responsible for warranty on items not bought in the UK. We've brought this on ourselves by the practice of grey imports. If you were a distributor, and you knew there were a load of grey imports around, wouldn't you want to be sure that the speedo returned for warranty was one you sold? This isn't the motor car industry subject to EU Regulations!

As for who is ripping who off, we are ripping ourselves off. If we all refused to pay £200 for a speedo, the price would come down. There are cheaper speedos available. Again, I ask, if you were selling something that cost you £10, and the market price was £100, would you sell it for £50? Not if you wanted to make money you wouldn't!! :) Is there anyone except Oxfam in business to act as a charity? No. You're in business to make money. and you make money by maximising the difference between cost and selling price.

[DaveG28]

I agree with Chris - SMD are not responsible for warranty on items not bought in the UK. We've brought this on ourselves by the practice of grey imports. If you were a distributor, and you knew there were a load of grey imports around, wouldn't you want to be sure that the speedo returned for warranty was one you sold? This isn't the motor car industry subject to EU Regulations!

As for who is ripping who off, we are ripping ourselves off. If we all refused to pay £200 for a speedo, the price would come down. There are cheaper speedos available. Again, I ask, if you were selling something that cost you £10, and the market price was £100, would you sell it for £50? Not if you wanted to make money you wouldn't!! :) Is there anyone except Oxfam in business to act as a charity? No. You're in business to make money. and you make money by maximising the difference between cost and selling price.

Ermm, surely if SMD fix something under warranty, they then get refunded/compensated by LRP? I mean, if LRP made a shonky batch of stuff it wouldn't be SMD who lose out would it?

Of course SMD shouldn't pay for it if it wasn't their sale, but it's an LRP warranty, not SMD!! SMD are their agents here in the uk, that's all. There should be a method of claiming that warranty from LRP somehow no matter where you buy the item from, if it has a warranty!

For me, I don't know why people get attacked for grey importing, if you can buy an item from abroad, ship it to the uk and pay import duty and it's still cheaper than buying here in the uk, something is badly wrong somewhere!! Especially in cases such as rc where I imagine all LRP esc's are made in one location thus all cost the same to that point (correct me if they actually manufacture in multiple countries!)? Of course I feel for the uk shops, but I don't think the buyer should be attacked!

[DaveG28]

Actually, have just read the warranty card, and SMD need to be careful. It does not at any point anywhere in the warranty card or on packing say you need a receipt to claim. It also does not say (in fact implies the opposite) that you have to claim through the distrbutor it was bought through. SMD have no leg to stand on on grey imports as far as I can see!

I imagine the excuse for demanding the receipt is to prove your the original owner, I'm really not sure legally who the onus is on there though tbh?