Pre-installed Windows help

[DCM]

Reet, my father's HP computer has been struck down with a virus, of his own fault (clicking on a dodgy link, and now at 78 years old, he is getting very rude sites coming up, at my amusement).

What are my options?? Currently I have run AVG in safe mode, and it is still infected.

The Virus is the one that tells you your infected, and by running it, infects more. I am not sure if running the factory reset function, to bring you back to a clean install will work (boot sector infection maybe?).

Can Sanitise the hard drive, as will lose the Hidden Partition.

Help please guys.

[bigred5765]

do a search for programs named as just numbers IE 298.exe ect and delet them all there should be 3 sets of them there not realy viruses and thats why anti virus proggys dont really find em,

[MatJohnson]

HiJack this should clean that out as well. Go a log and run it through an online log analyzer.

Failing that, might be time for a reinstall.

[DCM]

do a search for programs named as just numbers IE 298.exe ect and delet them all there should be 3 sets of them there not realy viruses and thats why anti virus proggys dont really find em,

already been through the process, but if I remember rightly, this program attatches itself etc...

re-instal, great, but if the virus is logged in the dead space on the hard drive, it is can still be active after a re-install... been there.

[bigred5765]

try house call online

[MattW]

Is this the "Internet Security 2010" type virus, where by that keeps trying to run and is generally a proper PITA?

If so, then I did a re-install to fix someone's else's once.

You should be able to make recovery disks if that's any help - I did with my HP laptop.

[DCM]

Cheers Matt, that is the one.... don't think me mum was impressed with the porn pop-ups, which is a new one to me.....

I shall try and do the factory reset and go from there.