Not happy with schumacher at all !!!!!

[truggy lover]

had a speedo go down on me (nosram speedo) miffed on the day but as it had the red card for life time warranty i chalked it up to experience and sent it off to them for repair

2 weeks go by and nothing heard from them even though i included email and mobile number so i called , and was told it would be looked at soon 3 more days and they got round to looking at it.

Now the speedo just stopped working didnt get wet not melted any thing as none of that nasty smell which we all hate and know cant be gotten rid of.

When the guy spoke to me he said that they were unwilling to do any thing as the serial number was not readable on the back of the speedo and so couldn't be matched to the red card. But my argument is the speedo is the speedo on the box as its the original speedo and box so i dont see a problem the speedo has life time (25 year) warranty but no thats not good enough i was asked if i had the receipt which i dont who keeps them for longer than a few months any way i dont

so the long and short of it is i bought BRITISH from a trusted brand knowing i had the warranty back up and may as well of imported a cheaper one from the states or hong kong lesson learnt Mr Schumcher you have my money well done but you'll be getting no more as the warranty isnt worth the red card it is printed on



I will make it my mission in life to diswade people from buying schumacher any more as i have pushed racers to them before !!!

[mark christopher]

you read the writing on the card then?
you have to supply proof of purchase
and without the seriel number they have no way of knowing if its a uk sold one or ur mates from hong kong!

[truggy lover]

didnt know that people of hong kong could read english i would have thought the red card would have been printed in there native speak

Any way its a get out and they will not be getting any of my hard earnt any more

Buy british get shafted

just had my iphone back light go out and ear speaker stop working no proof of purchase but they replaced it there and then !!!

[mark christopher]

didnt know that people of hong kong could read english i would have thought the red card would have been printed in there native speak

Any way its a get out and they will not be getting any of my hard earnt any more

Buy british get shafted

just had my iphone back light go out and ear speaker stop working no proof of purchase but they replaced it there and then !!!

think again most countries have english as thier second language

[Steve]

You would have had the same responce if you have bought an LRP or Nosram. Yes before what we all loved is that we just sent the speedo back with the warrenty card not filled in with all the correct details and proof of purches but things have changed and hard to accept but it has been for a while now and its not come from the Schumacher or SMD its come from LRP/Nosram and they have to follow what they say on their returns policy.
If you get one again best practice is to fill it in and send the warrenty card of to them and keep a photo copy for your self. This issue should not happen again and if you loose your photo copy least they will have a copy for you

Rgds
Steve

[lochness42]

If you think that in foreign countries we get everything in our native language then you're fool. Even Xray/Hudy made here in Slovakia doesn't make instructions in Slovak and you might would expect it.
It's simply not viable to do so. They are exporting all around the world and keeping eye on which country should get which box is simply not doable.
Anyway new speedoes doesn't have lifetime warranty cards so you'll need to prove numbers on case more than ever and also to keep receipts. It's the way it is.

[Chrislong]

Hong Kong was a british colony or something til a few years ago. From experience they speak better english than us, especially the scottish :lol:.

Too late now, but personally I always sent stuff back through the LHS bought from. Even without proof of purchase, they would vouch for it - may be able to retrieve the original receipt, and no problems then... but also I keep receipts in the original packaging anyway, especially when just spent £100+ its just habbit.

Schumacher is ace, it'll take more than your bad experience to damage their popularity. As a business they can't give money away, and it may be that the manufacturer (not Schumacher) call the shots, and Schumacher are the middle-men dealing with you, they definately won't like giving bad news.

[Rebelrc]

Look on the bright side truggy lover you could have been stung with a new expensive Cougar like some of my mates, that the gear box does not fit together and is now going to cost £60 to sort
thats a wide spread bad experience that is not going away
at my local club most people chat and race reliably and relax and enjoy the night , but not schumacher cat owners lol , theres belts all over the table and gears bearings new part header cards pouring onto the floor ....bent bits snapped bits straight edges being held against bits etc etc LOL then when it comes back out on track, shite something else failed now!
Most people give up with the car straight away like one of my mates who ran it twice then threw it literaly in the bin.
some battle on but you can see it in their eyes that they should have bought anything but

But it doesnt matter cause schumacher got their money

[QuackingPlums]

didnt know that people of hong kong could read english i would have thought the red card would have been printed in there native speak

Until 1997 their official language was english too. The metro system
Is in english, road signs are in english, they drive on the left and the correct address for a police officer is still 'sir' or 'madam'. Not everybody spoke it though, and I would dispute whether they spoke it better (although at least grammar was still an emphasised part of the education programme). :p

I do know what you mean though - in fact, I'm continually amused by the so-called British made goods having poorly translated chinglish instructions. Thing is, we just don't have a manufacturing base here any more. Do you see any factories? Even British-made goods are really only assembled here. Everything at some point will have some component that was sourced from the far east.

If you think this is bad, you should check out Hobby King's LiPo policy! :woot:

[Cockerill]

Look on the bright side truggy lover you could have been stung with a new expensive Cougar like some of my mates, that the gear box does not fit together and is now going to cost £60 to sort
thats a wide spread bad experience that is not going away
at my local club most people chat and race reliably and relax and enjoy the night , but not schumacher cat owners lol , theres belts all over the table and gears bearings new part header cards pouring onto the floor ....bent bits snapped bits straight edges being held against bits etc etc LOL then when it comes back out on track, shite something else failed now!
Most people give up with the car straight away like one of my mates who ran it twice then threw it literaly in the bin.
some battle on but you can see it in their eyes that they should have bought anything but

First things first, the cougar doesn't need a £60 gearbox!! The gearbox on my original proto cougar is still together and running since last march, pretty good if you ask me.

Secondly, when I won Southport with my Cat it hadn't had any work on it for about 2 months, and it had done a lot of testing and done pretty well at 3 other major events!! From what you say that shouldn't have happened.

I'm not saying the cars need no maintenance, but you certainly have exaggerated it! Things don't bend/break unless you by things, same with any car.

Back to the original topic, it's LRP/Nosram that are insisting on the procedure's, not Schumacher. If you were in Schumachers position would you give out a free speedo out of your own money if your supplier won't honour the warranty work? Your gripe should be with Nosram

[bodgit]

I read somewhere that in about 3 years there will bw more english speaking people in china than britain. We on the other hand are just too ignorant to learn foreign languages. I got back from tenerife last week the young rep there spoke 5 languages fluently.

[mikeyscott]

Look on the bright side truggy lover you could have been stung with a new expensive Cougar like some of my mates, that the gear box does not fit together and is now going to cost £60 to sort
thats a wide spread bad experience that is not going away
at my local club most people chat and race reliably and relax and enjoy the night , but not schumacher cat owners lol , theres belts all over the table and gears bearings new part header cards pouring onto the floor ....bent bits snapped bits straight edges being held against bits etc etc LOL then when it comes back out on track, shite something else failed now!
Most people give up with the car straight away like one of my mates who ran it twice then threw it literaly in the bin.
some battle on but you can see it in their eyes that they should have bought anything but

But it doesnt matter cause schumacher got their money

18 months ownership never had a prob with my SX, still on the original belts, pulleys etc. I have broken wishbones, but that's been down to driver error and haven't broken anything on my SV yet.

Never had a prob with Schumacher customer service. For expensive items I have a file for reciepts which I KEEP.

[DaveG28]

First things first, the cougar doesn't need a £60 gearbox!! The gearbox on my original proto cougar is still together and running since last march, pretty good if you ask me.

Secondly, when I won Southport with my Cat it hadn't had any work on it for about 2 months, and it had done a lot of testing and done pretty well at 3 other major events!! From what you say that shouldn't have happened.

And knowing Tom, that'd be a pretty robust test, he's an animal :thumbsup:

[Chris Ashton]

had a speedo go down on me (nosram speedo) miffed on the day but as it had the red card for life time warranty i chalked it up to experience and sent it off to them for repair

2 weeks go by and nothing heard from them even though i included email and mobile number so i called , and was told it would be looked at soon 3 more days and they got round to looking at it.

Now the speedo just stopped working didnt get wet not melted any thing as none of that nasty smell which we all hate and know cant be gotten rid of.

When the guy spoke to me he said that they were unwilling to do any thing as the serial number was not readable on the back of the speedo and so couldn't be matched to the red card. But my argument is the speedo is the speedo on the box as its the original speedo and box so i dont see a problem the speedo has life time (25 year) warranty but no thats not good enough i was asked if i had the receipt which i dont who keeps them for longer than a few months any way i dont

so the long and short of it is i bought BRITISH from a trusted brand knowing i had the warranty back up and may as well of imported a cheaper one from the states or hong kong lesson learnt Mr Schumcher you have my money well done but you'll be getting no more as the warranty isnt worth the red card it is printed on



I will make it my mission in life to diswade people from buying schumacher any more as i have pushed racers to them before !!!

Unfortunately these are Nosram/LRP rules and proceedure, the guys in the repairs dept have strict guidlines to work to.

I would agree the timescale of looking at the repair was not great, we will look into the reasoning behind this and try and improve it, please accept our apologies for that.

[Chris Ashton]

But it doesnt matter cause schumacher got their money

Do you honestly think we would have been in the R/C business for 30 odd years if we had an attitude like that?

[Big G]

I read somewhere that in about 3 years there will bw more english speaking people in china than britain. We on the other hand are just too ignorant to learn foreign languages. I got back from tenerife last week the young rep there spoke 5 languages fluently.

Completely off topic I know, but English is only the 3rd most spoken language in the world and Mandarin speakers almost triple the English ones.

[Chesty]

Look on the bright side truggy lover you could have been stung with a new expensive Cougar like some of my mates, that the gear box does not fit together and is now going to cost £60 to sort
thats a wide spread bad experience that is not going away
at my local club most people chat and race reliably and relax and enjoy the night , but not schumacher cat owners lol , theres belts all over the table and gears bearings new part header cards pouring onto the floor ....bent bits snapped bits straight edges being held against bits etc etc LOL then when it comes back out on track, shite something else failed now!
Most people give up with the car straight away like one of my mates who ran it twice then threw it literaly in the bin.
some battle on but you can see it in their eyes that they should have bought anything but

But it doesnt matter cause schumacher got their money

Wow, thanks for that, a real insight - I think I'll get rid of my Cat & get something more reliable. A Predator perhaps:lol:

[Andy71]

Wow, thanks for that, a real insight - I think I'll get rid of my Cat & get something more reliable. A Predator perhaps:lol:

Love it :thumbsup:

You must have some real vandals racing at your local, my SX is only on its second main belt, front and rear belts are still original as are all the gears apart from the spur. Yes, I have done wishbones and pivots but only when something has got in my way!!

WRT my Cougar, only had 1 of the small idler bearings give way!!

[Big G]

back on topic I've dealt with Schumacher and returns/warranties. I had a popped SP GT2.0 LPF which I'd had for 6 weeks and they sorted it and replaced the unit in about a week.

I had proof of purchase and the completed warranty card.

[moth898]

Cockril's right, I have the original geabox and gears since a year with no problems, even the so called defective diff. If you hit a wall and break, and later complain about parts breaking, those are issues you have to tske up with a proffesional.

As fas as service at Schumacher is concerned, never had a problem with schumacher made parts. always delt with fairly

[RobW]

Completely off topic I know, but English is only the 3rd most spoken language in the world and Mandarin speakers almost triple the English ones.

Hmm..but interestly enough if you include second language speakers, English takes 2nd spot and Spanish falls from 2nd to 4th behind Hindi/Urdu.

Why am I mentioning this? Because it has got as much relevance to this topic as the reliability of schumacher cars – this about LRP/Nosram having to tighten up their warranty procedures. They simply cannot afford to fix or replace every broken speedo out there that may well be second or third hand or not even bought in this country.

In this particular instance I do have some sympathy for you if did buy the speedo new and somehow the number got rubbed off. Unfortunately not keeping the receipt is probably what has cost it for you. I have had 2 LRP speedos go down on me in a about 5 years and both were replaced within a week – had box, receipt (with my name and address on) and warranty card.They have to cover themselves to some degree and it is quite clear on the warranty card.


Rob

[Dazzler]

I think that if the serial number being illegible is an issue, and I understand the reasons why it is. The manufacturer of these products - Nosram / LRP (And not distributors) should mark the main part of the item in a more permanent way if offering a 25 year warranty and enforcing this requirement. A sticker on the outside of the case is not really suitable (A manufacturers issue to address). As for keeping the receipt, this is pretty much the norm until your warranty expires (The individuals responsibility). Unfortunately, not a lot you can do now.

P.S. I'm happy with the durability of my Cat - It's a tough old bus!.

[Rebelrc]

Just relaying the thoughts and feelings of the schumacher owners that i know
if all is fine then why make an ali g/box?
why do all the cats i see seem so heavily modded?
Whats the pred got to do with me?
i run a Durango and have done since 2006
but back on topic you do need to keep your speedo receipt , warranty card and have the speedo serial number to match to be able too qualify to be repaired
most manufacturers work this way its the fairest system for all

[bodgit]

As well as the above advise a photo of the esc serial number with the bill in frame when new, kept in box with the bill would be handy too if as in your case it is unreadable. Spending that much money you have to look out for youself.

[rondoolaa]

companies will try to get out of anything these days, think yourself lucky your not trying to contact lrp, i think they have moved planet....

i think they could have shown better customer relations by fixing it though,

if the speedo had a 25 year guarantee and they know that speedo was only release a few years back, say 3 for instance then they would have realised it still has 22 years guarantee......


in my eyes a sticker or serial shouldnt matter, they know when the item was originaly made and they could just backdate the guarantee to the original release date and allow you the rest of the 25 year term on the item as well as repair it and renew the serial so they can keep their books straight and know when the 25 years will be up...


just dont buy their gear again, i wouldnt

[Neil Skull]

You have to understand a "Distributor" is only responsible for handling goods bought in their territory!
If you can prove that you bought from the UK and purchased recently from a reputable dealer then you should have no problem to get it checked out.

[Chrislong]

I suppose, as you went direct, the serial number is more important as this will establish where it was bought (i.e. a UK supplied item). Should have gone through the shop it was bought from, always always always - as they'll have record of your purchase, a familiarity and relationship with you, and an established relationship with the distributor. They'd mediate any bad news, but bad news less likely through them.

If it wasn't bought from the UK, you've no chance, consider it as a chance taken, disposable - warranty void before the box open.

[gazhillAE]

First things first, the cougar doesn't need a £60 gearbox!! The gearbox on my original proto cougar is still together and running since last march, pretty good if you ask me.
Secondly, when I won Southport with my Cat it hadn't had any work on it for about 2 months, and it had done a lot of testing and done pretty well at 3 other major events!! From what you say that shouldn't have happened.
I'm not saying the cars need no maintenance, but you certainly have exaggerated it! Things don't bend/break unless you by things, same with any car.
Back to the original topic, it's LRP/Nosram that are insisting on the procedure's, not Schumacher. If you were in Schumachers position would you give out a free speedo out of your own money if your supplier won't honour the warranty work? Your gripe should be with Nosram

Ditto
Just think of it as your own shop!
Someone wants a refund exchange whether faulty or not.....where's your proof you bought it from me.....etc

Nosram speedos are the best there is Ive never had a problem with them or the LRP identical ones no probs at all

Mr long hits the nail on the head also with his say above!!!