This is the latest news sent to us today
Dear Valued Business Partner,
We are writing to inform you that we as Horizon Hobby have decided to make a change to our logistics operation in the UK. This change is made in order to improve our overall logistical service levels and efficiency going forward. We have elected to use our European Distribution Centre in Elmshorn, Germany to fulfill your orders, the EU Distribution centre has a vast level of experience with logistic fulfillment and is currently serving all European markets successfully such as France, Italy and Spain. This change has several advantages also for you, it will enable Horizon Hobby UK to bring new items faster to the UK market with one delivery point for our vendors in Europe. It will also ensure that new items come to market simultaneously in all areas of Europe going forward. The concentration of the logistics operation in our EU Distribution Hub will also improve our general fill rates and service levels in all product categories across the board. We will not be forced to engage in cross shipping between both locations and as a result this will aid us in the replenishment of our inventory more frequently.
The change has been carefully planned and will be executed from 15/09/14. There will be no change in the business model or business processes for you. Horizon Hobby UK Ltd will remain the company that will cater to all your needs; you will still place your orders either with your Area Rep or through our B2B system. The sales and Service team in Harlow will be available as normal for all your ongoing requirements and are unaffected by the change.
We will continue to have a Service warehouse in Harlow. This will be used for the Service department, small parts and also returns.
In summary, there is no change for you and the way we do business together except that the parcels will come from a different distribution centre. The main advantage will be better product launches and an increased service level. We value your continued support and are looking forward to serving you to the best of our ability.
Best regards
Mark Divito and Stephen Mallinder
Managing Directors
Horizon Hobby UK
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