Quote:
Originally Posted by Chris Larner
This may open a can of worms but think it needs to be brought to racers attention.
I placed an online order with JE/Apex last Friday night. All items showing in stock.
I then realised I'd made a mistake. So Saturday I tried to ring and could never get through. I emailed and got a reply saying the item no longer needed was refunded (but paypal have held on to this money?).
So on Wednesday I had no sign of my items so I called up and was told they are busy and my order should be processed that afternoon.
Wednesday afternoon I received a message saying one item was out of stock and will be with them Thursday.
Thursday nothing.
Today/Friday a message to say it was posted.
I know what will happen. Parts/Tires needed for racing on Sunday will turn up next Monday!
Just be warned when using them that you may be let down.
They maybe busy or understaffed but that's not my problem.
Shame as I've used them 100s of times in the past (before the merge) and they have been great.
This will certainly make me think twice when ordering parts in need in a week!
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Inside Line very good and mb also