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Old 23-11-2018
Rameshsalvi
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Default Kindle issues. Kind of desperate here...

Hey there community. Im new here, and Im in dire straights. My kindle oasis just began to self push the screen, making it almost unusable. This is my second Kindle Oasis to have this problem, and the first one got replaced 6 months ago. The replacement just began having the same issue, and it is now one month of the warranty period for the original purchase.

After contacting Amazon, we did some trouble shooting and it went from being almost unusable to completely unusable after a factory reset.. They state there is nothing they can do about it.

Im incredibly disappointed and disheartened by this, as it is literally an almost 400 dollar device (no ads and 3g). I cant afford to purchase a new device right now, and I gave away my paperwhite which I used for years and years so now have nothing to read on.

I went from an okay day to a totally crappy day. Is there anyone with any advice or help?

update: after going through a number of tiers, I was rejected via the online chat. I then attempted via email, and got someone that helped me get an exchange! Im extremely happy with the resolution and have regained my faith with Amazon CS!
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