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Old 07-10-2018
androo androo is offline
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Join Date: Sep 2010
Posts: 97
Default Schumacher customer service

I’m not sure if this is the right place to post this but would like to thank Robin Schumacher for the replacement shock body he sent me.
I happened to mention to him that I had an issue with a front shock body not been machined correctly, the internal bore tapered at the very bottom so the piston would stop 2/3 mm from the bottom. I only noticed it as the front shock collars were at different heights, god knows how I didn’t spot it sooner.
It wasn’t a big issue for me as it was on my spare car. I wasn’t expecting a replacement as the car only gets used in emergencies but thought I’d mention it just in case this wasn’t a one off issue.
Less than a week later I received a package from Schumacher with a brand new set of shock body’s.
Great customer service from a great British company. One very happy customer.
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