I'd have a word with them mate. I have heard good things about their service many times, and they "sort of" sorted you out quickly ?
The box and instuctions and missing packaging are probably an oversight, I'd get in touch and ask them to replace those - im sure they'll do their best for you.
I've never owned any Mtroniks product, never mind dealt with them, but I have only heard good stuff about their service (until now).
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