My experience is a little different, I order on last Friday morning and the parts came on Saturday morning ready for the Sunday which I was very impressed with. I also had trouble finding a part on their website so emailed them, 4 hours later I had an email back explaining how to find the parts. It's been a great service so far. I'd certainly drop them another email or phone them. I had a miles better service than I'd expect from any spares supplier.
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