Very few people know how much of a nightmare it is developing a new product.
If just one minor component is missing or wrong, the whole kit has to be held... Just because parts have come come in to the correct condition previously, doesn't mean every batch will be the same...
QC exists to catch exactly this type of issue, so I'd say Schumacher have acted responsibly in being honest about this... yes its a shame, but I'd imagine they are doing everything they can behind the scenes to get these kits out the door...
After all the last thing they want is excess unsalable stock sitting in their warehouse!!
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