Terrible attitude in your local model shop?

[Si Coe]

I find it funny that model shops and bike shops are so different. Both have the same 'cheap low quality mass market' vs 'High end, pricy and very specialist' thing going on, but the difference between walking in to the 'wrong' bike shop and the 'wrong' model shop is amazing.

I've seen plenty of high end bike stores with £3k bikes on display and nothing under £500 replacing inner tubes for ladies on £30 shoppers and never make them feel patronised. And lower end stores actively courted my custom for the few things they could sell me (mostly tubes and little bits - those same nickel and dimes!) because having experienced cyclists hanging around was good for business. The store near me (which had just opened) serviced my Klein for free just so potential customers could gawp at it!

But go to the 'wrong' model shop and you'll soon know you aren't really want they cater for.

The reason is fairly simple though - bike shops are run by people passionate about bikes. And that passion is the same if its a £30 shopper or a £2k Klein. But model shops are run by flyers, or bashers or racers or trainspotters or modellers. And whilst a flyer shop might sell the odd car, or plastic kit, they don't really care about them.

[barry]

I can't fault fusion hobbies. My online orders were always followed up with phones call from them so I got the best of both worlds - ease of internet ordering with friendly personal service!

Demon have also been great.

Barry

[grimidol]

I went into a show down in south east london area ( hehe) and was talking about what tyres i wanted when a woman and son came in with a indoor helicopter. The person behind the counter stopped talking to me and asked her if he could help.
She explained that she got the helicopter for xmas for her son but it doesnt work.
He open the box saw the inbstructions still in there bag not open and then asked her is she had read them .... well no but still you are the face of the company and want to make sure every one who comes in cmoe back so what did he do next ...
He was sarcastic to her about why bring it back if you dont know if it is working or not ... then said all it needs is a charge ....... tried to charge it himself then went and asked some one else how to do it in the shop ....
Cmae back and told her to go away for 20 minutes and he would have it working when she got back.
As she walked away he said i will put all the stuff back in the box other then the instructions seeing as u dont think you need them .....
Now i have only been back into RC racing for a few months but i see this attitute in every shop what is going on ??
She looks embarressed as she walked out of the show what a way to treat a custermor ....