Potential new X11 owner Question - Page 3

nismo · #41 12-01-2010

hi guys, how is the general weather conditions in the UK right now? Im still waiting for my pred to be sent out...

franki · #42 13-01-2010

snowing!!

nismo · #43 17-01-2010

Mrs.TeamXtreme, where are you? any update of my order?

btw, who are the others guys who have bought e XR11? after me, there was 6 in stock, now only 3 in stock, have you guys got your XR11?

Lowie · #44 17-01-2010

what's the difference between an X11 and an XR11?

nismo · #45 17-01-2010

Quote:

Originally Posted by Lowie

what's the difference between an X11 and an XR11?

thats what stated in the post...

http://www.teamxtreme.co.uk/store/in...&products_id=3

oh...my bad....its KX11

Bungleaio · #46 17-01-2010

You ordered in the middle of december and you've still not got anything?

Yes I know we've had christmas and bad weather but this is appalling service if they aren't replying to you or coming back to you when they say they are.

I know xtreme is a small company but this does not mean that customer service is unimportant. If anything it makes it more important so that there is a trust built up in the brand. If everyone starts thinking that parts are hard to get hold of and there is a chance that you may have to miss a meeting due to spares not being delivered then people will go else where.

Nismo, has xtreme taken payment for your order yet?

b4pete · #47 17-01-2010

As I say, I wanted one of these, but for this exact reason, went Durango.
Im sorry if this sounds harsh, but if Mrs Team Xtreme from off here is the owner, she shouldnt be posting pics of her dogs, whilst not responding to people, do they have an email issue?

nismo · #48 17-01-2010

Quote:

Originally Posted by Stu

It's worth remembering that Xtreme is a very small family business, that's why if you have a car you are in pretty exclusive club.
It's not like ordering AE parts from a major retailer who has staff available 24/7.
If they are away on holiday or such then patience is needed, but this patience is rewarded with personal service.

Quote:

Originally Posted by Bungleaio

You ordered in the middle of december and you've still not got anything?

Yes I know we've had christmas and bad weather but this is appalling service if they aren't replying to you or coming back to you when they say they are.
I know xtreme is a small company but this does not mean that customer service is unimportant. If anything it makes it more important so that there is a trust built up in the brand. If everyone starts thinking that parts are hard to get hold of and there is a chance that you may have to miss a meeting due to spares not being delivered then people will go else where.

Nismo, has xtreme taken payment for your order yet?

i have already made payment thur PP to Xtreme... n i am giving them a lot of patience...
the last email from Xtreme read like this...

>On Wed, 13 Jan 2010 23:02 CST Yanina wrote:

>Hi Desmond,
>
>Slowly improving, though we have had some more snow today. I am hoping it is not as bad as the last couple of weeks. I am pleased to say that your kit will be shipped today as the delivery companies have got back to normal and have dealt with their back log of deliveries.
>
>Best Regards
>
>Yanina
>Team Xtreme

but till now, i have not received any reply from them even though i have emailed them twice abt the order,whether it was shipped or delayed. thats y i posted here,asking TeamXtreme about me order.
So what personal service is this?

Quote:

Originally Posted by b4pete

As I say, I wanted one of these, but for this exact reason, went Durango.
Im sorry if this sounds harsh, but if Mrs Team Xtreme from off here is the owner, she shouldnt be posting pics of her dogs, whilst not responding to people, do they have an email issue?

ya...mebbe i shd have gotten the Durango

franki · #49 17-01-2010

as most if you know I run racehorses and I had some jackets made orderd them the 2nd of dec as Xmas gifts and still know sign!!! so it's not just Xtreme !! why not call them

nismo · #50 17-01-2010

It ain't cheap to call from SG to UK plus the time different doesnt make it easy to call....
right now, it Monday morning, 0050hrs in SG, while its Sun afternoon 1650hrs in London....

so if i have to call them, i have try around 1700hrs SG time so that its around 0900hrs London...that provided they are in the office...and as one fellow bro said, they dont alway answer the call.

franki · #51 17-01-2010

ok mate but I have never had an issue calling them! when they dint ansewer did you leave a message??? as they WILL call u back

Tom3012 · #52 17-01-2010

I dont mind passing on a message for you, i speak with xtreme quite often.

The thing is if the car has been sent out then its beyond their control, if i order stuff from hong kong for example it usually takes 2-3 weeks to arrive...

You,ll love the car when it arrives and i do understand your frustration but keep faith

franki · #53 17-01-2010

yep me too happy to pass any message on???

nismo · #54 18-01-2010

Quote:

Originally Posted by Tom3012

I dont mind passing on a message for you, i speak with xtreme quite often.
The thing is if the car has been sent out then its beyond their control, ....You,ll love the car when it arrives and i do understand your frustration but keep faith

i juz need to knw if Yanina has send out the order as she said she would.