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Old 23-03-2015
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Thumbs up Schumacher Customer Service

I've just been on the receiving end of some fantastic customer service from Schumacher (Trish being my main POC). He helped me through a problem they hadn't seen before and sent me several bits through the post to try until the problem was fixed.

A lot of companies could learn from this business practice.

Many thanks Trish and Schumacher
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Old 23-03-2015
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Excellent. Nice to hear good news and also that companies are still going the extra mile.

I too had a fabulous experience with Schumacher last year following some problems with a speed passion ESC as well as a SP motor (separate incidents). As the UK distributor, Schumacher dealt with both in a fantastic manner.

As I posted over the weekend, I have also had a brill experience with Absima going further than they strictly needed to

Keep up the great work everyone
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Old 01-04-2015
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Quote:
Originally Posted by i4n View Post
I've just been on the receiving end of some fantastic customer service from Schumacher (Trish being my main POC). He helped me through a problem they hadn't seen before and sent me several bits through the post to try until the problem was fixed.

A lot of companies could learn from this business practice.

Many thanks Trish and Schumacher
Actually, I'm very keen to know. What was the problem you faced?
I run a K1A and KF2 currently.
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Old 01-04-2015
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I agree, when they changed the mini spikes i bought the new ones and second run they exploded, well with me anyway and I got Robin by chance and as expected was brilliant in sorting me out with a new set.
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Old 01-04-2015
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You can't fault Schumacher to be fair. You rarely even have to go to them directly as there's so many team drivers more than willing to help out.
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Old 01-04-2015
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Well,

I will be on my 3 call to them tomorrow about a issue. Called them yesterday was told I would have a call today, nothing. I was asked for my email by them yesterday and was told I would have a email today again, nothing.

Will try for the 3rd time tomorrow for a answer.
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Old 01-04-2015
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Quote:
Originally Posted by xfactor View Post
Well,

I will be on my 3 call to them tomorrow about a issue. Called them yesterday was told I would have a call today, nothing. I was asked for my email by them yesterday and was told I would have a email today again, nothing.

Will try for the 3rd time tomorrow for a answer.
What's the issue your having?
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Old 01-04-2015
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Never in several years of being with Schumacher have I ever had an issue with them. Their service is second to none Not like some others I can mention
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Old 02-04-2015
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After an issue building my KF2 kit recently, I called up, issue sorted, Andy Murray even looked me up on FaceBook to check some details...... above and beyond good customer service that is!!
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Old 02-04-2015
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If Carlsberg did customer service

Best rc cars out there!
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  #11  
Old 02-04-2015
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Quote:
Originally Posted by corsair View Post
Actually, I'm very keen to know. What was the problem you faced?
I run a K1A and KF2 currently.
I had a problem with the vented shock caps - no matter what I did when building one of them I had oil coming out of the small hole under the main bleeder hole but the other 3 were fine (I presume this is in case you over fill them and it comes out there past the sealing O ring rather than 'blowing' the shock like we used). Turns out one of the shock bodies I had in the K1 Aero kit I had built up wasn't up to spec and the threaded portion the shock cap goes onto wasn't long enough. This meant it wasn't sealing against the O ring and the oil could go straight out of the hole. It wasn't a problem when using the original diaphragms as they are a bit thicker so sealed fine.

It wasn't something Trish had seen before and I got replacement parts sent out really quickly to solve it .
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Last edited by i4n; 02-04-2015 at 09:25 AM. Reason: Spelling
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