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#21
20-08-2015
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JE Apex
I returned the electrics (tx/rx motor speedo) around march 2014. I was told my parts were on the way from germany.
Purchased nov 2013. They agreed to replace the electrics after i put the car up for sale, explaining why!!! I started communicating with durango and je in the january. My name is david mogridge, address is 29 mytton drive, nantwich, cheshire. Cw55uf Im not entirely sure how this information will help? I have gone through this process with both je and durango. 
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#22
20-08-2015
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Hi there,
Thank you for the extra information. I have just checked our system again and I still can't find the original sale but that doesn't really matter at this point. I have just spoken to our contact at Revell and he is looking in to it now. I will let you know as soon as he has got back to me with more information and hopefully a resolution. Can you just confirm that it was the DEX210 RTR buggy and not one of the other models please. Best regards, Dave JE/Apex
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#23
20-08-2015
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JE Apex
Thanks, yes i can confirm it was a 210rtr.
Its still boxed i can loom for a serial number if you like?
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#24
21-08-2015
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Hi there,
No need for the serial number. Just wanted to make sure it was a DEX and not a DEST/DESC. Just waiting on Revell to give me an update and then I will let you know what they have said. Best regards, Dave Apex/JE
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#25
24-08-2015
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Can you confirm which address you sent it to please?
I got a call from Durango/Revell on Saturday. They are trying to track it down, but at the time you sent it back they were moving offices and they wanted to check which of the addresses you sent it to so they can trace what has happened. You mentioned that you chased Durango a couple of times after you sent it back. Any chance you can remember who you spoke to? This isn't as important as the return address but is useful if any names spring to mind. Best regards, Dave Apex Models
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#26
27-08-2015
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JE Apex
Im sorry but they never answered emails, it was only telephone calls, no idea of the adress or who i was dealing with. Its a long time ago!
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#27
27-08-2015
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Does Revell in Tring or Durango in Ashby de la Zouch ring any bells?
Just could do with knowing while we try to track it down. Best regards, Dave JE/Apex
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#29
27-08-2015
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JE Apex
Ashby de la zouch seems right, not revell
Thanks
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#30
27-08-2015
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Quote:
__________________
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#31
03-09-2015
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JE Apex
I assume durango have completed their enquiry, and im still £165 out of pocket.
Thanks chaps.
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#32
03-09-2015
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Hi there,
No, they haven't completed their investigation. If they had then I would have let you know. What's that saying about when you assume?  I didn't get a notification from Oople that you had replied (for some reason I am not getting any email notifications from the forum even though it is set in my control panel) and I hadn't been on Oople this week just due to the usual mad rush after a bank holiday so hadn't stumbled across your reply until now. I have let them know where you think it was sent to. Don't forget that we are trying to resolve an issue regarding a parcel that you sent back around 18 months ago with no tracking information and to an address that you were unsure of. While I would like for it to be resolved instantly I do believe in giving Revell a bit of time to try and locate/resolve this. I do appreciate the heartfelt "Thanks chaps" though. I can tell how much you meant it  Best regards, Dave Apex/JE
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#33
04-09-2015
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JE Apex
Sorry about the sarcasm, you are certainly the most helpful person i have dealt with about this, and will certainly be ordering from you in the future, and thats not me being sarcastic! Whatever the outcome, i do appreciate you have spent time and effort to try to help.
Durango on the other hand............?
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#34
10-09-2015
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Hello again,
Please can I have your contact number and email address for Revell. They have got back to me and said that the old place recall your name, but cannot locate the returned items so cannot say what happened or what condition they were in. They have authorised replacement components for you. If you can supply your email and number they will contact you and arrange to get the parts out for you. You may not want to post the details on a public forum but you can email us at sales@jemodels.com . Best regards, Dave Apex/JE
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#35
10-09-2015
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Quote:
Above and beyond well done Dave 
__________________
My feedback feel free to add anything http://www.oople.com/forums/showthre...863#post861863
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#37
10-09-2015
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...and the winner of this year's "most dedicated retail employee who is prepared to go beyond and further to support the customer" goes to Dave.
Superb job fella - take a bow!
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#38
11-09-2015
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Quote:
I'll put it on my CV and use that as leverage next time I ask for a payrise. "Have you seen my award?" Bit of a long title to put on a trophy though.Quote:
Rich said half a million will do it and he'll throw in Apex for that price. I think he wants a new car  I'd better go and check what my commission on the sale is first.
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#39
11-09-2015
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In praise of Apex and staff. I ordered a Spektum transmitter from Apex on Monday with normal delivery - nothing special. The transmitter was delivered on Tuesday, great service.
I spoke to there staff on Wednesday and they gave great advice on testing it over the phone. Unfortunately the new transmitter is faulty. I posted it back yesterday and it's now at their shop, just hoping the new one will be with me by tomorrow. But great service from Apex.
__________________
TommyT
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