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Old 07-10-2018
androo androo is offline
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Default Schumacher customer service

I’m not sure if this is the right place to post this but would like to thank Robin Schumacher for the replacement shock body he sent me.
I happened to mention to him that I had an issue with a front shock body not been machined correctly, the internal bore tapered at the very bottom so the piston would stop 2/3 mm from the bottom. I only noticed it as the front shock collars were at different heights, god knows how I didn’t spot it sooner.
It wasn’t a big issue for me as it was on my spare car. I wasn’t expecting a replacement as the car only gets used in emergencies but thought I’d mention it just in case this wasn’t a one off issue.
Less than a week later I received a package from Schumacher with a brand new set of shock body’s.
Great customer service from a great British company. One very happy customer.
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Old 07-10-2018
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reelman_fishing reelman_fishing is offline
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Schumacher's Customer service is second to none
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Old 07-10-2018
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neallewis neallewis is offline
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Nice, great service. Maybe post on their facebook page also.
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  #4  
Old 14-10-2018
jph jph is offline
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I agree, can't fault the service I've had from Schumacher and would recommend them 100% to others.
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Old 12-11-2018
sldmodels sldmodels is offline
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Smile Quick

I’ve always been surprised at how quick they get things to you too, next day on the last few things I ordered.
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Old 13-11-2018
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Alphaxray Alphaxray is offline
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That comment could irritate me somehow. I bought a brand new CAT3000 a long time ago... with two different degree rear hub carrier. Did not build it straight ahead, and the shop where I bought it went out of business.


So I wrote Schumacher. While the parts still in stock, the guy never tried to solve the problem.


Different situation, different country... maybe.


Anyway, the car is on the shelf and I bought some more toys... but no Schumacher.


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Old 15-11-2018
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cmgreen cmgreen is offline
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Quote:
Originally Posted by Alphaxray View Post
That comment could irritate me somehow. I bought a brand new CAT3000 a long time ago... with two different degree rear hub carrier. Did not build it straight ahead, and the shop where I bought it went out of business.


So I wrote Schumacher. While the parts still in stock, the guy never tried to solve the problem.


Different situation, different country... maybe.


Anyway, the car is on the shelf and I bought some more toys... but no Schumacher.


Pointless Post!

But think your right, but also different times!
#getoverit and stop being petty

Schumacher Customer service is Very Good!
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