Rymartracing lack of communication

[TonyM]

Hi

Has anyone else had problems receiving goods from Rymartracing and trying to communicate with them?

On 1st June I ordered two new Ghea bulkheads for my B4 (via Paypal). I've not had a peep out of Rymartracing since and last week sent three requests for status on my purchase via their "contact us" web form - no reply so far so just tried contacting them via PayPal.

Unfortunately their web site has no phone number to call - a bit dodgy perhaps!!

Cheers Tony

[showtime]

i'm sure Lee will respond to you once he's seen this :)
pretty sure everyone will tell you he's not dodgy either!
he's a little bit too high profile for that :)

[bigred5765]

Na pidge is a great fella,he is probably just choca block at the mo,I'm sure he will see this and respond,

[millzy]

Lee Martin- aka pidge is a top AE racer

only thing a bit you know about him is his hair cut

isnt he at the Euro B nitros?

[showtime]

nope he was at the UK Dirtmasters in Clanfield all weekend!
i even had him pitting for me in a few heats :)

David Ronnefalk of Sweden is the new Euro B champion!
Pidges reign is over!

[millzy]

ah knew it was on or had been runnig and just thought he might be there

where ever he is or was hes busy racing lol

[Lee Martin]

Hello Tony,

I have had the product out of stock and it only came in on friday, but i have been away all weekend so have not had the chance to get it sent out to you.

I have also emailed to all emails i recieve that require one, so i find that strange? I will check my emails.

Cheers everyone who spoke up, nice to hear! ;-) Just soooooo busy at the moment, i have real work, racing, prepping and to top it im moving house! great mix!!

So sorry for delays.

Lee

[Belsten]

real work ? Is that what you call it :woot:

[Lee Martin]

Bavid Belsten!!!!!

[showtime]

he gets sore fingers sitting there on messenger all day :p:lol:

[Nick Goodall]

he gets sore fingers sitting there on messenger all day :p:lol:

Don't forget Google-Talk ;-)

[mikeyscott]

I ordered stuff back on the 21st May and haven't recieved or heard much

[Lee Martin]

May???

My may orders were cleared as far as im aware. What are you waiting on?

[mikeyscott]

May???

My may orders were cleared as far as im aware. What are you waiting on?

Rear block thing for a B4, can't remember as I'd all but given up. Hence why I wanted a refund.

I never got any emails about the order. Paypal details are:

Unique Transaction ID #00W47487JW629034T)
Ghea 2050 £14.99
P&P £2.00

[Lee Martin]

Tony, i just checked out our email history.

You emailed me twice friday and on saturday. I race away every weekend in some field either here or abroad so i cant reply at weekends(most often leaving on fridays). So sending 3 in a very short amount of time over a weekend period is a little hard for me to respond to.

Sorry for the delay once again. But weekend replys are few and far between.

Lee

mike - read your mail. I remember now, i was waiting to hear what you ordered to resend

[mikeyscott]

Tony, i just checked out our email history.

You emailed me twice friday and on saturday. I race away every weekend in some field either here or abroad so i cant reply at weekends(most often leaving on fridays). So sending 3 in a very short amount of time over a weekend period is a little hard for me to respond to.

Sorry for the delay once again. But weekend replys are few and far between.

Lee

mike - read your mail. I remember now, i was waiting to hear what you ordered to resend

You requested what email to refund to and I provided that, but I can provided it again.

[Lee Martin]

COULD YOU PM ME IT PLEASE.

thANKS

[GRIFF55]

Bavid Belsten!!!!!


BAVID:lol::lol: i love it:p

[rob8246]

Don't forget Google-Talk ;-)

Loving the new signature mush!

Goodall makes a come back then??

[Nick Goodall]

Loving the new signature mush!

Goodall makes a come back then??

Haha good - i only did it for you Dirt Master!

I'm hoping to be running at PDA next week, if not certainly the week after anyway!

[GRIFF55]

it's Nick 'the green' Goodall big comeback:thumbsup:. Nice one buddy, good to see your being let out by the good lady:lol::p (just kidding)

[rob8246]

Haha good - i only did it for you Dirt Master!

I'm hoping to be running at PDA next week, if not certainly the week after anyway!

No longer the Dirt Master I'm afraid as my title was taken away from me last Sunday. Finished 11th though so it was a decent defense of the title considering the quality entry this year :D

[showtime]

SBD making a comeback!
nice touch, look forward to seeing you trackside sometime this year :thumbsup:

[RudeTony]

A little shocked at suggestions that Lee has done wrong - known Lee as a little boy as he will verify - never had a problem or know or ever heard of any - I recently had a scenario with www.RudeBits.co.uk (http://www.RudeBits.co.uk) where someone ordered a part and the bloody email got lost in all the rubbish the computer tries to filter through (spam I think they call it) - It can be a genuine mistake sometimes especially with emails - I now reply to all the emails and also try to confirm and this way nothing goes by....I have no doubt in my mind that Lee is a genuine busy lad and anything out of that equation is a simple mistake....
all the best
Tony Evdoka

[Lee]

I just sent a message to Pidge but he is offline, how does he expect to run a business by not being on a computer 24/7 :lol:

[Wraggy]

Pidge i might have a few suggestions to help you out here dude, will have a chat with you Friday night and throw a few ideas at you mate ;)

[millzy]

long as it aint a left and a right hook im sure he will listen lol

[Col]

So just to clarify: Rymartracing is a part time mail order shop run by pidge?

[Wraggy]

So just to clarify: Rymartracing is a part time mail order shop run by pidge?
pidge is the "mart" in "rymart";)

[Wraggy]

long as it aint a left and a right hook im sure he will listen lol
ha ha no Millzy it doesnt include the fists :woot:

[Col]

pidge is the "mart" in "rymart";)

And it's part time?

[Wraggy]

And it's part time?
well it isnt manned 24/7 if thats what you mean ? he has a full time job elsewhere and away racing every weekend

[showtime]

i'm sure you could always take up any complaints with the Ry side of Rymart :)



good luck with that :woot:

[Lee]

the silent partner :lol:

[millzy]

You have to understand that lee dose have another business to run with Apu and that takes up a lot of his time as well


im sure Pidge will confrim his involvment in the Kwik -E- Mart lol

[Lee Martin]

LOL!!!! i love this thread! haha!!

Yeh its my on the side project purely to try and bring good products from around the world to the UK of which are normally hard to obtain. i also work with Ghea to invent new product ideas, as do the whole AE team.

Its not my main business and i doubt it will ever be ahving a family 'real' business to concentrate on of which needs alot of time and also actually racing all the time which i love.

im a current partner in RyMart, as myself and a friend - the Ry' actually thought up the ideas. Hes somewhat of a 'decision maker' Im sure a few of you know him and his reputation surpasses his name! haha!

quality bloke!

So sorry for anyone on late orders, normally i can keep up, but with moving house also its just a few weeks of hard times.

Lee

[mikeyscott]

Rather than a refund I'm happy to still take one of these products off you so that business keeps flowing?

[Cockerill]

Lee, did you get my PM?

[Lee Martin]

did u get my reply?

told you to email RYMART...?

i should have foams this weekend mate

[TonyM]

Tony, i just checked out our email history.

You emailed me twice friday and on saturday. I race away every weekend in some field either here or abroad so i cant reply at weekends(most often leaving on fridays). So sending 3 in a very short amount of time over a weekend period is a little hard for me to respond to.

Sorry for the delay once again. But weekend replys are few and far between.

Lee

mike - read your mail. I remember now, i was waiting to hear what you ordered to resend

Woops superceded

[TonyM]

Tony, i just checked out our email history.

You emailed me twice friday and on saturday. I race away every weekend in some field either here or abroad so i cant reply at weekends(most often leaving on fridays). So sending 3 in a very short amount of time over a weekend period is a little hard for me to respond to.

Sorry for the delay once again. But weekend replys are few and far between.

Lee

mike - read your mail. I remember now, i was waiting to hear what you ordered to resend


Thanks Lee

I was expecting a confirmation of order which I hadn't received and two weeks had gone by. Pinged an email Friday morning and then again late Friday followed by Saturday . I'm new to racing and obviously didn't know your circumstances and was assuming I was in contact with an organisation running normal business hours. I would have phoned if you had provided a phone number on your website.

I'm abroad at the moment and I'm sure I will return to open some nice bling from you

Cheers in advance - Tony

P.S. Can I ask all those sending anonymous threats about treating the 'King' in a poor fashion to please stop - just joking!!

[Lee Martin]

Tony,

No problems mate, i cannot put a number up purely because it is a side project and if i had to answer the phone all evening then i think i would just stop selling stuff. Everyone needs a break from work right?

anyone can find me at the race track though! i am always there! and if you have any queries, come along and chat...

Lee

[Wraggy]

just as an add on to what Lee has already said but Normal service and turnaround deliverys will all be back on track again , and orders will all be dispatched subject to stock within 24-48 Hrs. you will be advised of out of stock items and given a date of dispatch and kept upto date with orders.

thanks