Quality/Missing parts issues?

[mark christopher]

any one had missing parts etc

bit anoyed after spending my hard earnt to find bag C has the 6 3x12mm screws missing:mad:
hopefully they will turn up in another bag

[sime46]

I think there were one or two printing errors re locating screws in bags etc. I opened all the screw bags and put them all in one pot. No missing parts in mine. Hope this helps.

[telboy]

Yep did the same with mine mark, found them in another bag.
Does this a few time through the build. I just got used to it in the end, and just looked in the next bag.:thumbsup:

[mark christopher]

ill keep looking then
cheers guys least i know its not just mine

[jimmy]

Screws are in a later bag, at least, mine were - :thumbsup:

no need to panic - at least I had an excuse as I was building at 3am! :)

[Alex H]

Me as well. Just put every screw in one pot and in the end I got some screws left over....

[steel]

yep me to just emptied all into 1 everythink there plus extras:thumbsup:i did panic a bit till i opend all the bags up

[WHITTLER555]

Hello, you will find them in bag D, I did!:thumbsup:

[jimmy]

Have you bought one Damo? is it because I beat you last weekend? :thumbsup::lol:

[geerno]

This kit looks amazing. It is the first batch from a brand new company trying to bring racers a pure race oriented car. They are not a huge company.

I wouldn't go knocking them just because you can't find a couple of screws straight away.

Besides it seems any un-forseen issues with individual kits, you contact TD or your hobby store and they sort it straight away. :thumbsup:

[TEINsports]

This kit looks amazing. It is the first batch from a brand new company trying to bring racers a pure race oriented car. They are not a huge company.

I wouldn't go knocking them just because you can't find a couple of screws straight away.

Besides it seems any un-forseen issues with individual kits, you contact TD or your hobby store and they sort it straight away. :thumbsup:

I agree. In fact, i got EXTRA screws......:p. Anyway, other than screws in another bag, these were my kitting experience on the 410(would be great if TD is reading this;)):

1) Missing 1 x 2 hole shock piston
2) 2 x pivot ball of the anti-roll bar with stripped grub screw threads
3) Mismatched anodized colors of the 2 chassis side plate
4) Kit rear roll pins are way too short. Have already stripped both rear wheels.
5) Stripped Hitec(24) servo horn
6) Bearings leaking oil/grease

If anyone is interested, i got my kit from Hong Kong. Other than these hiccups, this fella has been a blast to drive. At more than 1700g, it really handles the off road terrain with authority and literally jumps like a 1/8 buggy. :thumbsup:

Mismatched Colors (Definitely not a lighting issue)
http://i152.photobucket.com/albums/s189/teinsports/Durango/center.jpg

[MALLET]

I think there were one or two printing errors re locating screws in bags etc. I opened all the screw bags and put them all in one pot. No missing parts in mine. Hope this helps.

Yeah, section 8 (page.21.) should be Bag E not D

Tein, that is one bad colour match :mad:

[mark christopher]

I agree. In fact, i got EXTRA screws......:p. Anyway, other than screws in another bag, these were my kitting experience on the 410(would be great if TD is reading this;)):

1) Missing 1 x 2 hole shock piston
2) 2 x pivot ball of the anti-roll bar with stripped grub screw threads
3) Mismatched anodized colors of the 2 chassis side plate
4) Kit rear roll pins are way too short. Have already stripped both rear wheels.
5) Stripped Hitec(24) servo horn
6) Bearings leaking oil/grease

If anyone is interested, i got my kit from Hong Kong. Other than these hiccups, this fella has been a blast to drive. At more than 1700g, it really handles the off road terrain with authority and literally jumps like a 1/8 buggy. :thumbsup:

Mismatched Colors (Definitely not a lighting issue)
http://i152.photobucket.com/albums/s189/teinsports/Durango/center.jpg
nortech have suitable pins, think 12.8mm fill the slot in the wheel!!
you colour has to be a miss match of different batches, but mine is similar yours as do many in the other pics ive seen

hopefully durango will pick up on this thread and rectify for future kits, please note i did say anoyed not unhappy!!

[WHITTLER555]

Have you bought one Damo? is it because I beat you last weekend? :thumbsup::lol:

It certainly is Jimmy! I ignored you for too long on the 501X so not missing the boat here!

See pm

[Team Durango UK]

We take QC issues very seriously. We want everyone who races a Team Durango car to have the best possible impression of it. We are aware of some QC issues with the first batch of DEX410s and we are working hard to address these now. If you have parts that are defective, please contact your local Team Durango dealer and they will do evrything they can to help you.
Thank you for driving Team Durango.

[TEINsports]

We take QC issues very seriously. We want everyone who races a Team Durango car to have the best possible impression of it. We are aware of some QC issues with the first batch of DEX410s and we are working hard to address these now. If you have parts that are defective, please contact your local Team Durango dealer and they will do evrything they can to help you.
Thank you for driving Team Durango.

Great, that's a very encouraging response from TD. Problem is, i don't have a local distributor in Singapore. And im not sure if the HongKong/Shanghai counterparts would take this up, any hints?;)

[png]

CVD breakage after 5 packs of run.:thumbdown:
By the way, the grub screw is on the opposite side.

[Garry Driffill]

CVD breakage after 5 packs of run.:thumbdown:
By the way, the grub screw is on the opposite side.

They dont just break like that im sure, What are youre slipper settings like? What rating motor are you running?

[png]

i agree with u.
slipper setting:9.4mm
motor: LRP X12 6.5

[mark christopher]

We take QC issues very seriously. We want everyone who races a Team Durango car to have the best possible impression of it. We are aware of some QC issues with the first batch of DEX410s and we are working hard to address these now. If you have parts that are defective, please contact your local Team Durango dealer and they will do evrything they can to help you.
Thank you for driving Team Durango.

can you clarify defective?

colour matches as the post above? or missing parts/breakages?

cheers

[azure]

[QUOTE=mark christopher;291371]nortech have suitable pins, think 12.8mm fill the slot in the wheel!!
you colour has to be a miss match of different batches, but mine look like yours as do many in the other pics ive seen


Add mine to the list. Have shot them an email to mention it. I also felt the plastic around the front bulkheads, where the screws go in from the chassis was a little thin. I've got white marks going up the side where the screws enter the plastic and what looks like a crack on the right rear. Otherwise very happy with the build. Feels extremely XRAY or getting close - some parts were actually better. But for the most part, I'd say 9/10. I guess XRAY have the benefit of manufacturing in-house versus being a design house, so that they can spot many more of these issues.

I agree with everyones opinions on the drive pins. Have ordered some Schumacher SX pins on Jimmy's suggestion and hope that will remedy that issue.

Hopefully Durango will provide initial customers like us with a free service pack as they iron out these issues. Thats certainly the service that XRAY and Team Magic provide. Fingers crossed.
:thumbsup:

[TEINsports]

Just to add on the list:

wondered if anyone here has issues with the turnbuckles? Have set all the linkages according to kit settings BUT the settings keep going off after almost every run. This symptom also applies after i switched to new rpm rodends. Upon closer inspection after removing the rodends, i actually noticed that the screw threads are not 'deep' enough to 'hold' the rod ends true.

[telboy]

Just to add on the list:

wondered if anyone here has issues with the turnbuckles? Have set all the linkages according to kit settings BUT the settings keep going off after almost every run. This symptom also applies after i switched to new rpm rodends. Upon closer inspection after removing the rodends, i actually noticed that the screw threads are not 'deep' enough to 'hold' the rod ends true.

I had this happen at the weekend, and Adam knows about it. ;)

I can't believe people are moaning about a slight change in shading.:confused:
Who cares as long as the car does the job its supposed to? You can't see it on track anyway.

I'm using the kit drive pins, and have had no problem what so ever......queue wheel failure in the next run! lol I think as long as the pin is central in the axle then it isn't a problem. I lock mine in place with threadlock to stop them moving.

1) Missing 1 x 2 hole shock piston
2) 2 x pivot ball of the anti-roll bar with stripped grub screw threads
3) Mismatched anodized colors of the 2 chassis side plate
4) Kit rear roll pins are way too short. Have already stripped both rear wheels.
5) Stripped Hitec(24) servo horn
6) Bearings leaking oil/grease

1) I found these in the bag, they'd come off the sprue.
2) They know about this and are looking into it. ;)
3) As above....
4) As above....
5) Not had any problems, was the fit ok or did it go on very easy? Are the servo spline in good condition?
6) Just excess grease leaving the bearings. :)

Basically I've run the kit 'as kit' with no modified parts or extended drive pins and have only had the problem of the turnbuckles moving, BUT, it did have a few side landings as the car flipped over, and this probably caused them to push in on impact. So the moral of that story is...don't crash, which is what I did for the rest of the day and they were fine. :)

[GRIFF55]

Drive pins changed here as the wheels were going, also i stripped the servo horn fitted onto a new ko servo. Changed horn to hn one and no probs. Minor teething issues that take nothing away from an excellent car:thumbsup::thumbsup::thumbsup:

[azure]

I had this happen at the weekend, and Adam knows about it. ;)

I can't believe people are moaning about a slight change in shading.:confused:
Who cares as long as the car does the job its supposed to? You can't see it on track anyway.



Glad to hear your car is fine. I see you are also an XRAY enthusiast and as you know this sets an expectation for quality in the customer mind. They - like Durango are 'premium' priced and would not hesitate in ensuring their customers get a quality product. And I take my hat off to Durango, they have offered to resolve this in the near future as they get feedback on the solution from the factory.

Unfortunately, they were less forthcoming on the drive pins suggesting I work on that problem - but hey, thats relatively straightforward.

I don't think its fair to say we are moaning unnecessarily. We have paid a lot of money for a luxury product and feel that is what we should get. Thus far, Durango have proved excellent in their response.

[carlin]

2) They know about this and are looking into it. ;)

Thats the only problerm i found with mine so far but havent started racing with it yet.

All four of mine the threads are stripped asnt to chuffed but stuck alot thread lock just to hold for now.

I wonder if they do little update spares pack for everyone or something ???

[TEINsports]

I had this happen at the weekend, and Adam knows about it. ;)

I can't believe people are moaning about a slight change in shading.:confused:
Who cares as long as the car does the job its supposed to? You can't see it on track anyway.

I'm using the kit drive pins, and have had no problem what so ever......queue wheel failure in the next run! lol I think as long as the pin is central in the axle then it isn't a problem. I lock mine in place with threadlock to stop them moving.

1) I found these in the bag, they'd come off the sprue.
2) They know about this and are looking into it. ;)
3) As above....
4) As above....
5) Not had any problems, was the fit ok or did it go on very easy? Are the servo spline in good condition?
6) Just excess grease leaving the bearings. :)

Basically I've run the kit 'as kit' with no modified parts or extended drive pins and have only had the problem of the turnbuckles moving, BUT, it did have a few side landings as the car flipped over, and this probably caused them to push in on impact. So the moral of that story is...don't crash, which is what I did for the rest of the day and they were fine. :)

5) Was an ok fit but the servo horn stripped after just 1 run.

Like i mentioned earlier, these feedbacks were meant with a QC improvement/reminder in mind. :thumbsup:

[Adam Skelding]

i agree with u.
slipper setting:9.4mm
motor: LRP X12 6.5

Slipper setting of 9.4mm seems a little on the tight side.
I'm only running mine @ 8.5mm and that's tight.

There will be some difference between kits, but TBH it shouldn't have have that much of an effect on the CVD pin.

Regarding issues.
If you can mail us your quieries to [email protected] we'll do our level best to sort out your problem.

Please remember to include your Kit number in any correspondance. It's the little yellow sticker on the box.

We can trace where and when it was bought and also when it was made.

@ Azure: I don't know who you spoke to about the drive pins, it certainly wasn't anyone one here in the UK.

[jaans]

1) Missing 1 x 2 hole shock piston
2) 2 x pivot ball of the anti-roll bar with stripped grub screw threads
3) Mismatched anodized colors of the 2 chassis side plate
4) Kit rear roll pins are way too short. Have already stripped both rear wheels.
5) Stripped Hitec(24) servo horn
6) Bearings leaking oil/grease

Mismatched Colors (Definitely not a lighting issue)
http://i152.photobucket.com/albums/s189/teinsports/Durango/center.jpg

Are these issues covered by warranty? I am definetily not going to spend over 500 euros for a Durango if I am not guaranteed to receive 100% perfect and matching parts.

Are the bearings supposed to leak oil/grease?

[Hulk]

As Adam has stated above if you have any issues with missing parts etc then email [email protected] ([email protected]) and they will do their best to sort any problems out.

I am sure missing parts etc has only happened to a minimal number of people. My kit was absolutely fine as have a number of people i know whove got their kits.

Im sure the problem in the above picture is just a colouring issue and makes no difference to the quality of the part.

As for leaking difffs as long as you build them wright leakage will be kept to a minimum. Any leakege that does happen wont make any difference as long as there is oil on the gears. Youd be surprised at how little oil needs to be in the diff for it to work as it should. Oils in diffs are a bit like oils in your shocks, dirt can get into the oil so you want to be replacing the oils at least every few meetings. Doing this is not a problem due to how quickly you can access the diffs, takes minutes!

This car is awsome, i ran it for only the second time at Batley last Sunday and was right on the pace with Richard Lowe whos made numerous national A finals this year. before switching to the Durango i was struggling to be on the same pace.

Trust me you wont be disappointed, the car is a machine! :thumbsup:

[TEINsports]

Are these issues covered by warranty? I am definetily not going to spend over 500 euros for a Durango if I am not guaranteed to receive 100% perfect and matching parts.

Are the bearings supposed to leak oil/grease?

Jaans, this may have happened to me but i still choose to stand by the quality of the DEX410. Most, if not all of the 1st batches(of any brands/makes) would have some sort of issues, big or small regardless. I have 2 other friends whom have gotten the kit around the same time but only the unlucky me has gotten the 'lemon'. Give them some time, im very sure TD would get these sorted.....

As im typing this(from Singapore), TD has already responded to my issues and am waiting for their reponse on possible replacements. :thumbsup:

[Gasaraki]

Hi ! I'm new to this forum.

Anyone got a solution for turnbuckle ??
The stock ball end always strip???
Any brand of turnbuckle i can use to replace the stock?

Thanks

[Supergreg]

Are these issues covered by warranty? I am definetily not going to spend over 500 euros for a Durango if I am not guaranteed to receive 100% perfect and matching parts.

Do NOT build the car. Put it in a box and wait for lets say 30 years. The price will have doubled or more just by the 'first batch colour mismatch issue' ;)

[jaans]

Do NOT build the car. Put it in a box and wait for lets say 30 years. The price will have doubled or more just by the 'first batch colour mismatch issue' ;)

No offence, but I wouldn't exactly call that a great investment.. :)

I am sure Durango is a quality product and that is why I am strongly considering buying it. I don't feel like buying unfinished product however.

When can I expect a second batch of Durangos to be available for ordering if it has these problems fixed?

And does warranty cover mismatched colors in chassis side plates? I believe that at this price range, one should expect to receive a car with matched colors on each side.

[Adam Skelding]

No offence, but I wouldn't exactly call that a great investment.. :)

I am sure Durango is a quality product and that is why I am strongly considering buying it. I don't feel like buying unfinished product however.

When can I expect a second batch of Durangos to be available for ordering if it has these problems fixed?

And does warranty cover mismatched colors in chassis side plates? I believe that at this price range, one should expect to receive a car with matched colors on each side.

Hi Jaans,
The Durango DEX410 is a finished product, yes it has got a couple of teething problems, but those who have actually contacted Durango with their issue have found our service to be instantaneous.
Some people however prefer to voice their dissaproval from the comfort of their PC on a forum without speaking to the manufacturer. :thumbdown:

Judging by the number of kits that we've sold and the few e-mails into Team Durango regarding problems I would say people must be pretty happy.

Problems we know about:

1. Roll Bar Balls
2. Side Guards (Now that I've seen it on the forum).

One's we are looking into:

1. Roll Pins: I've not had any issues with mine, but we are looking into longer pins.

One's that are caused by incorrect building.
1. CVD pins: They only break when they come loose.

To help on installation, I mark the flat on the CVD pin with Tip-Ex. White on black is much easier to see when you are assembling the CVD. The threadlock in the kit is perfect for the job.
Some people seem not to have used it on cars I have seen ;)

To summarise:
1. If you have a problem contact [email protected] we'll sort you out.
2. Give us your kit number.
3. We may ask you to send the part back if it's a high value item like the side pod. Don't worry though, we'll cover you for your postage.


If you are at a meeting and one of the Team Durango Drivers are there ask them to look at your part. They'll help you out as much as they can.

Regards

Adam Skelding
:thumbsup:

[mark christopher]

Hi Jaans,
The Durango DEX410 is a finished product, yes it has got a couple of teething problems, but those who have actually contacted Durango with their issue have found our service to be instantaneous.
Some people however prefer to voice their dissaproval from the comfort of their PC on a forum without speaking to the manufacturer. :thumbdown:

Judging by the number of kits that we've sold and the few e-mails into Team Durango regarding problems I would say people must be pretty happy.

Problems we know about:

1. Roll Bar Balls
2. Side Guards (Now that I've seen it on the forum).

One's we are looking into:

1. Roll Pins: I've not had any issues with mine, but we are looking into longer pins.

One's that are caused by incorrect building.
1. CVD pins: They only break when they come loose.

To help on installation, I mark the flat on the CVD pin with Tip-Ex. White on black is much easier to see when you are assembling the CVD. The threadlock in the kit is perfect for the job.
Some people seem not to have used it on cars I have seen ;)

To summarise:
1. If you have a problem contact [email protected] we'll sort you out.
2. Give us your kit number.
3. We may ask you to send the part back if it's a high value item like the side pod. Don't worry though, we'll cover you for your postage.


If you are at a meeting and one of the Team Durango Drivers are there ask them to look at your part. They'll help you out as much as they can.

Regards

Adam Skelding
:thumbsup:


got to say, as i started this thread :blush: followed the above instructions, got an email back from the Durango guys, very quickly, very helpfull and First class customer service........ well done guys :thumbsup:
faith now fully restored!

[telboy]

Shame on you mark! :p
:lol:

Must say, I used the kit threadlock and it is bloody good stuff. Far better than anything I've got in my pitbox!
Its there for a reason. :)

[jimmy]

Wish I'd used the kit stuff :lol:

[MALLET]

Wish I'd used the kit stuff :lol:

You didn't like this then Jimmy, :woot::woot:

http://www.oople.com/rc/photos/reviewdurangodex410/kit2.jpg

[bigbison]

come on tim stop moaning if u do ill let you catch my b4 with your x6:p

[sime46]

What ever you do dont mention Mini's to Tim! Wow. That was one MAD dude. Never cross a lunatic with a big stick!!LOL:thumbsup:

[MALLET]

Yeah I was a bit P'ed off last night...........:mad:

I had missed my 4pm pain killers and I was hurting bad :mad: and when it gets that far then there is no stopping me, I take it out on anyone and everyone. Good job no-one got in me way on the way home, as I think there might been a bit of road rage ;)

Got to see Andy for a new Chassis for the mini now, and I was having my first night without a breakage....:mad:

[azure]

After having jumped on this board with a resounding endorsement of the Durango follow-up and service, I have to say I'm now getting increasingly disappointed. They showed lots of promise but have since not responded to my emails or comeback to me.

The first issue was about the rear drive roll pins which on this board they said they had not received an email from me on, but had actually responded with: "The roll-pins will be replaced as a 'running change' in the DEX410 in the near future. Can we recommend that you post a question on Oople or a similar forum as to the 'best' solution. As you say, there are lots of different solutions at the moment, so we cannot recommend the 'best' one as it may not suit your requirements." Like I said at the time, no big deal. I'll sort this out. Only 2.99. I was a bit miffed with the fact they then put in this thread that they'd received no such communication from me. Oh well.

They promised to sort out the faulty chassis rails about 3 weeks ago "We are discussing the issue with the factory and have requested replacement parts for you."

I chased this up via email a few days ago and no reply.

I'm glad they won the world champs. The car deserves it. Its great. But XRAY after sales service it ain't.
:thumbdown:

[sime46]

Sorry to hear that mate. They've been very good to me and most people on here will tell you the same. Maybe if you send a private message to Adam Skelding on here, he'll sort you out quickly. Personally, I'd reccomend them to anyone. Great service and back-up. Car is awesome too!

[telboy]

I'm glad they won the world champs. The car deserves it.


Eh? have I missed something?:confused:

[mark christopher]

yup u missed it tel, durango are world champions

http://www.oople.com/forums/showthread.php?t=31771&page=8&highlight=martin+worlds

[mark christopher]

After having jumped on this board with a resounding endorsement of the Durango follow-up and service, I have to say I'm now getting increasingly disappointed. They showed lots of promise but have since not responded to my emails or comeback to me.

The first issue was about the rear drive roll pins which on this board they said they had not received an email from me on, but had actually responded with: "The roll-pins will be replaced as a 'running change' in the DEX410 in the near future. Can we recommend that you post a question on Oople or a similar forum as to the 'best' solution. As you say, there are lots of different solutions at the moment, so we cannot recommend the 'best' one as it may not suit your requirements." Like I said at the time, no big deal. I'll sort this out. Only 2.99. I was a bit miffed with the fact they then put in this thread that they'd received no such communication from me. Oh well.

They promised to sort out the faulty chassis rails about 3 weeks ago "We are discussing the issue with the factory and have requested replacement parts for you."

I chased this up via email a few days ago and no reply.

I'm glad they won the world champs. The car deserves it. Its great. But XRAY after sales service it ain't.
:thumbdown:

you may have said, where are you from and where did you buy it?

[telboy]

Damn!! knew I should have gone!
Would have made the B final at the worlds!!! LOL


:woot::p

[azure]

you may have said, where are you from and where did you buy it?

Mark - I bought the car directly from Durango and I'm in North Hants.