Bought Something From A Shop And Im Not satisfied....

[ashleyb4]

Hi Guys

Bought a new polybutler from a slot car shop in the picture it shows its Blue So bought it when i received it it was grey. A horrible grey so i e-mailled them saying im not happy with it as its grey and they said the only thing they can do is give me a shop credit..... Is there anything i can do to get my money back. I paid on my HSBC Visa debit Card.

A

[DCM]

you would need to check the ad on their website, if it says, colour may vary, then they are being nice to you, if it doesn't then request another colour, if they can't, then not to sure how easy it would be to get your money back.

[ashleyb4]

Ad does say colours may vary but they havent got any other colours so why dont the put a picture of a horrific grey one up. Maybe because they know knowone will buy them if there grey.

A

[jimmy]

I could be mistaken but you can return it within 7 days for any reason for full refund - that's the law afaik.

[bodgit]

Can you post the advert

[DCM]

http://www.onlineshoppingrights.co.uk/understanding-uk-distance-selling-regulations.html

7 Day Cooling Off Period & Cancellations
The DSR Regulations state that consumers have the right to what is commonly referred to as a 7 day cooling-off period. During this time the consumer is entitled to examine the goods as they might do in a shop. If they change their mind, the consumer is allowed to cancel the purchase and receive a full refund within 30 days, making the goods available to be ‘restored’ to the supplier. If agreed before the purchase, the consumer might be asked to foot the return postage charge. However if the goods were deemed faulty, having been kept in good condition by the consumer, then the supplier must offer a replacement, repair or even compensation.

It is worth noting that if no 7 day-cooling off period was stated in the original terms and conditions of the contract, then the consumer is automatically entitled to a three month period in which they can change their mind about the purchase. Also, the right to cancel or withdraw can be implemented by the consumer even once the goods or services have been provided. The supplier should offer a full refund for cancellations made by the consumer for up to 30 days after delivery or provision of services begins.

There are some exceptions to cancellation rights, most notably services such as catering or transportation that are provided for specific times and dates, personalised or customised goods, perishable goods such as flowers and food, unsealed software, audio or video CDs or DVDs, and auction sales.

[ashleyb4]

A nice pleasent e-mail reminding him of the law and one refund :)

Cheers for the help guys.

A

[Nick Goodall]

I can't honestly understand why the colour of your Polybutler is actually too important? If it was a poo brown colour then maybe i would bother but surely the hassle and cost of sending it back outweighs the problem with the colour of your toolbox???

[ashleyb4]

It reminds me of bacolite

A

[DaSloth]

This is the person who has changed their cr2 chassis 5 times because of scratches though if i remember correctly... :)

[HarlowS]

Is it not going to cost you about £12 to post it back ?? Even if they gave you a refund i doubt very much that you would get postage costs back.

[DCM]

No, postage is at Ashley's cost not the shops, as the item isn't faulty, but the wrong colour. Careless whether he is being a shallow and vain gay boy or not, isn't what the law is about, if he had gone into the shop, he wouldn't of bought one in that colour, so as he wasn't asked what colour he wanted, he is within his consumer rights, to send it back.

[HarlowS]

Very good info there bud, i was never sure on Ash's sexuality lol :p

No, postage is at Ashley's cost not the shops, as the item isn't faulty, but the wrong colour. Careless whether he is being a shallow and vain gay boy or not, isn't what the law is about, if he had gone into the shop, he wouldn't of bought one in that colour, so as he wasn't asked what colour he wanted, he is within his consumer rights, to send it back.

[DCM]

haha, tis a wild guess.... and I should of put 'allegedly', must go read more of 'private eye' to get my cunning 'get out' cliche's sorted :woot:

[ashleyb4]

This is the person who has changed their cr2 chassis 5 times because of scratches though if i remember correctly... :)

No I Changed my CR Chassis 5 Times over a space of 2 years. I replaced a few of them due to poor threads aswell as scratches.

Is it not going to cost you about £12 to post it back ?? Even if they gave you a refund i doubt very much that you would get postage costs back.

£12.70 posted but atleast I got my £80 back.

A

[HarlowS]

wish i had £12.70 to waste over a colour !:o

[DCM]

£12.70 posted but atleast I got my £80 back.

£67.30 then, not £80

[ashleyb4]

Its better than having something i dont like. Its my choice and my money that i earnt unlike alot of peopel my age who are now on the dowle ill spend it how i wish.

A

[DCM]

dude, just winding you up, lol, although you have lost money over a colour though. :woot:

[ashleyb4]

Yea but its a proper horrific colour. I wouldnt of used it the chances are i would of left it in my garage and then it would of been £80 sitting in my garage but now its 67 odd pound sitting in my wallet.

A

[HarlowS]

lol i think i may of given you £67 for it :)

[plod]

Surely a few decals placed here and there to detract from the colour, would of been better than being nearly £13 out of pocket.

[bodgit]

http://ts2.mm.bing.net/images/thumbnail.aspx?q=1650331746577&id=cea495643787b92616df2b38ce6387d5&url=http%3a%2f%2fqp-c.com%2fimg%2fblue.jpg £5.oo:thumbsup:

[telboy]

Haha, I could have painted some nice flames on it for you Ash. :p

[DCM]

pmsl, ghosted flames, would of cost more than the box haha

[mark christopher]

Hi Guys

Bought a new polybutler from a slot car shop in the picture it shows its Blue So bought it when i received it it was grey. A horrible grey so i e-mailled them saying im not happy with it as its grey and they said the only thing they can do is give me a shop credit..... Is there anything i can do to get my money back. I paid on my HSBC Visa debit Card.

A
mine is a gun metalic grey, like it better than my blue and orange one


Is it not going to cost you about £12 to post it back ?? Even if they gave you a refund i doubt very much that you would get postage costs back.

did the shop refund the postage u paid for him to ship it to you? i would say he did not have to do that?

[Scoobster]

The Distance Selling Regulations say you should get a full refund including the cost of delivery of the goods to the consumer so yeah the shop would need to refund that too.

The other trick they like to try is a re-stocking fee for returns which again they can't do even if they have it in the terms and conditions

[turbo_brick]

The Distance Selling Regulations say you should get a full refund! including the cost of delivery of the goods to the consumer!

:yawn:That's just what I was thinking, if I was sold something that was wrongly advertised....I would want the postage costs back too. If it was just out of choice I wouldn't ask for postage costs back.

M

[JCJC]

It reminds me of bacolite

A

Now - Bakelite, I may be up for a Bakelite polybutler !!

but grey plastic - no way....

[DCM]

No, it is not the shops responsibility to refund either postage, as the item wasn't faulty, just the buyer did not like the colour.

[Spencer Mulcahy]

Ash I have a blue polybutler sitting here doing nothing if you want to buy it off me £20 and its yours I will be at Worksop if you are interested. It isnt in perfect condition but it is ok.:thumbsup:

[ashleyb4]

I dont expect him to refund the postage he said he wiill refund me when he recieves it. Im all sorted now with polybutler..

A

[Donutt]

Well done Ash - you're right to stand up for your rights!

I'd have probably painted it myself - once lacquered, it'd be pretty scratch-proof!

Spencer - I'll PM you about the PolyButler - £20 + p&p sounds quite good!

[Scoobster]

No, it is not the shops responsibility to refund either postage, as the item wasn't faulty, just the buyer did not like the colour.

The distance selling regs state that you can return goods for a full refund for whatever reason, the item doesn't need to be faulty even if it turns up and you have just changed your mind or don't like it! If you contact them and tell them you are sending it back within 7 days they must give you a full refund of the cost of the goods plus the original cost of delivery of the goods to the consumer. Any sum paid by the consumer must be repaid as soon as possible and, in any case, within 30 days of cancellation.

[mark christopher]

£12.70 posted but atleast I got my £80 back.

A

Yea but its a proper horrific colour. I wouldnt of used it the chances are i would of left it in my garage and then it would of been £80 sitting in my garage but now its 67 odd pound sitting in my wallet.

A

I dont expect him to refund the postage he said he wiill refund me when he recieves it. Im all sorted now with polybutler..

A

Ash you crack me up :woot::thumbsup:

[plod]

Seems like a croc of sh!t to me

That a retailer has to suffer and lose money because someone doesn't like a colour, when it says colour may vary.
Seems to me the retailer has done what he should, and gets a kicking in the sack for no fault of his own.
Fine, if the retailer is at fault, then yes, you deserve a refund, but if not, then in my eyes you "should" be entitled to a refund minus postage at the retailers discretion.

No, i'm not a retailer, just a person who has common sense, something evidently lacking in todays world :D

[DCM]

It is swings and roundabouts though, if Ash had gone in, as a foot customer, looked at the Polybutlers, seen he only had grey, he wouldn't of bought it, maybe, next time Ash will ask what colour, and maybe the shop will do the same too.

The whole idea of the distance selling, is that you have the same protection as a foot customer, like if you ordered a pair of trousers from a shop, you ordered the correct size, they come and don't fit etc, if you had gone to the shop, you would never of bought them.

[mark christopher]

It is swings and roundabouts though, if Ash had gone in, as a foot customer, looked at the Polybutlers, seen he only had grey, he wouldn't of bought it, maybe, next time Ash will ask what colour, and maybe the shop will do the same too.

The whole idea of the distance selling, is that you have the same protection as a foot customer, like if you ordered a pair of trousers from a shop, you ordered the correct size, they come and don't fit etc, if you had gone to the shop, you would never of bought them.


unless you did not try them on!!

[mark christopher]

Seems like a croc of sh!t to me

That a retailer has to suffer and lose money because someone doesn't like a colour, when it says colour may vary.
Seems to me the retailer has done what he should, and gets a kicking in the sack for no fault of his own.
Fine, if the retailer is at fault, then yes, you deserve a refund, but if not, then in my eyes you "should" be entitled to a refund minus postage at the retailers discretion.

No, i'm not a retailer, just a person who has common sense, something evidently lacking in todays world :D

i agree with you

mine is a dark matalic grey, not primer grey tho

http://www.rcbiler.dk/shop/images/polybutlergraa.JPG

[mark christopher]

its clear in his advert though

GetSlotted 98170 PolyButler Pit Box - Large

http://www.getslotted.co.uk/temp/images/product/thumb/polybulter_pit_box_98170_thumb.gif (http://www.getslotted.co.uk/default.aspx?category=1&code=98170)http://www.getslotted.co.uk/temp/images/manufacturer/logo_getslotted.gifDescription: (98170) GetSlotted

Poly Butler Pit Box - Large (98170). Superb carry case for cars, tools and spares. You won't find anything like this at B&Q. Box is carried and opened upright for secure transport. Colour may vary. 470 x 350 x 180mm (98170). Manufacturer Information: (GetSlotted)



http://www.getslotted.co.uk/Images/but_click_here_to_enter_01.gif (http://www.getslotted.co.uk/default.aspx?category=1&code=98170)

[ashleyb4]

Ash you crack me up :woot::thumbsup:

I think you have cracked up...

A

[farmboy]

You should be covered by the Distant Selling Act. Basically, if you buy something without being able to see the actual thing, you have the right to refuse it once it arrives. They should know that.

[farmboy]

Here you go:

http://www.berr.gov.uk/whatwedo/consumers/buying-selling/distance-selling/index.html

[mark christopher]

You should be covered by the Distant Selling Act. Basically, if you buy something without being able to see the actual thing, you have the right to refuse it once it arrives. They should know that.
thank you for reading all the thread ;):p