View Full Version : Wheelspin Models
h0m3sy
09-02-2012, 06:13 PM
What a joke, I called Wheelspin Models on Monday to order some inserts, I was informed that they had none in the shop but had some stock in the warehouse. I told them I needed them for Sunday, the guy says if you order them today and select next day delivery, then I would have them by the end of the week. I received an email today telling me that they had been dispatched, I thought happy days. Then about 10 minutes ago I got another email from the courier telling me that the items wont be delivered till monday. WTF? I'm not happy and I will be phoning them first thing in the morning to let them know. I paid for next day delivery but on checking with the courier, Wheelspin have it as a 48hr delivery? Is it any wonder so many people shop from abroad now when shops like Wheelspin are ripping you off! :mad::mad::mad:
xfactor
09-02-2012, 06:22 PM
:mad:100% agree i purchased some wheels and tyres from another shop on a thursday they turned up on the following tuesday :eh?: abroad is now a faster option and cheaper people go on about keeping it to your local model shop and i agree but if you are getting service like this what do you do
matthew
09-02-2012, 06:46 PM
Just let them know your not happy and I'm sure they will sort something out, don't let something like turn you to shopping over seas we need shops in the uk, we have already lost one of the best around (mk racing) and it is probably down to people doing exactly that 👎
h0m3sy
09-02-2012, 06:59 PM
I always do shop from within the UK, just so happens that the good shops that I would normally use, didn't have what I was after. This led me to try Wheelspin Models, needless to say I wont be ordering from them again.
Spoolio
09-02-2012, 07:18 PM
When you phone them keep it polite but firm, I'm sure you know how to play it. I've used Wheelspin a few times and service has always been bang on so maybe you got someone who has fat thumbs and they mis-keyed the courier option. We are after all human and each of us can make a mistake. I also wonder if you may have been better speaking to Wheelspin before posting on here, just to keep it professional? What if it's the Couriers BS'ing you because they can't keep to the delivery schedule? Just a thought.
hotrodchris
09-02-2012, 07:23 PM
Agree about contacting the model shop and being polite, but also if you have paid for next day delivery i would expect to be fully reinbursed any delivery charges levied due to breach of contract!
h0m3sy
09-02-2012, 07:34 PM
When you phone them keep it polite but firm, I'm sure you know how to play it. I've used Wheelspin a few times and service has always been bang on so maybe you got someone who has fat thumbs and they mis-keyed the courier option. We are after all human and each of us can make a mistake. I also wonder if you may have been better speaking to Wheelspin before posting on here, just to keep it professional? What if it's the Couriers BS'ing you because they can't keep to the delivery schedule? Just a thought.
May well be a case of human error and I would have called them if I had recieved the e-mail before they had closed for the day. Hopefully they will realise their mistake and rectify the situation somehow. Still going to be too late for this weekends racing though. Hate being f**ked about.
kaylon
09-02-2012, 07:47 PM
What a joke, I called Wheelspin Models on Monday to order some inserts, I was informed that they had none in the shop but had some stock in the warehouse. I told them I needed them for Sunday, the guy says if you order them today and select next day delivery, then I would have them by the end of the week. I received an email today telling me that they had been dispatched, I thought happy days. Then about 10 minutes ago I got another email from the courier telling me that the items wont be delivered till monday. WTF? I'm not happy and I will be phoning them first thing in the morning to let them know. I paid for next day delivery but on checking with the courier, Wheelspin have it as a 48hr delivery? Is it any wonder so many people shop from abroad now when shops like Wheelspin are ripping you off! :mad::mad::mad:
umm...is it not the courier you need to contact as it's them that has told you the delivery date and not wheelspin.
Bear in mind the weather conditions etc atm, dunno about you but I'm under over a foot of snow.
J
h0m3sy
09-02-2012, 08:07 PM
I don't see why I should have to phone anyone apart from the shop in question, after all, they are the ones that took my money, not the courier company.
Well, yes, your first port of call is the shop, but unless they know, they can't possibly refund you the money for paying for next day, as they will then have to claim that back off the courier to.
But as has been said above, there is the possibility of major road chaos tonight/tomorrow.
jukeboxman
09-02-2012, 08:55 PM
I think when certain shops say they have stock in 'their warehouse' or 'other shops' it means they will be relying on the main distributor doing a 'dropshipment' direct drom their stores.
You ring shop X, they don't have the product but accept the order and take the payment. Shop X then contacts distributor Y and they send direct to you.....if they have it in stock themselves. They have to rely on their courier service collecting from them before close of business - and to be fair, if your location is as you say in N. Ireland, it's not exactly up the road is it?
Your issue is with the shop that took your money as they made the contract to supply by accepting money.
matthew
09-02-2012, 08:56 PM
Yes definitaly call the shop and let them deal with it, at the end of the day you payed for next and if there was a problem the courier company should of got back to the shop, then the shop could of let you know so you could of decided what you wanted to do
s22jgs
09-02-2012, 09:16 PM
ive personally found wheelspin to be terrible!
Ive had many orders, but i dont think ive ever had any real communication from them. They dont seem to hold any stock, its all shadow stock, and have never had anything arrive in the time frame that i have paid for.
I even had one bottle of shock oil turn up 3 months after i had ordered it, and totally forgot about it lol.
In fairness, i have always eventually got what i ordered from them.
But if the OP ha paid for next day, and they have put it on 48hr then thats a pish take. nothing short of eBay tactics
s22jgs
09-02-2012, 09:18 PM
in fact, i meant to say..... if it takes them more than a few hours to get stock from the warehouse then they shouldnt offer a "next day" service
matthew
09-02-2012, 10:49 PM
Best bet is to just use JE-Spares they offer a top servise never had a problem with them and everything that's in stock you will recieve it next day
carlin
10-02-2012, 08:51 AM
lol wheelspin don't own a warehouse, that's there excuse that once you place the order they will then contact the Distributors and order the parts required for the sale ;)
Wupding
10-02-2012, 09:17 AM
Best bet is to just use JE-Spares they offer a top servise never had a problem with them and everything that's in stock you will recieve it next day
I have to agree with Matthew.... JE are awesome... If you need parts in a hurry, just call up and speak to Nick or Stu... If you emphasize the fact you need them by a certain time they will walk over hot coals to get it there in time.... And if your really lucky you get some Haribo in your delivery aswell:thumbsup:
dobber
10-02-2012, 09:37 AM
Ive ordered plenty of things from Wheelspin and they have always been very good on delivery. I think though with any online shop etc you'll always have one bad episode, just a shame you happened to have yours on the first try.
gazhillAE
10-02-2012, 09:57 AM
Never had any issues with wheelspin they have more stock, better stock and seem to deliver a lot quicker than any other shop.
There website is easy to use and covers every part also unlike others!
Big fan
h0m3sy
10-02-2012, 10:00 AM
Called Wheelspin this morning, was a different guy I spoke to, couldn't be more apologetic. A full refund has been offered if I return the items unopened. The reason for the delay he said, was because I'm in N. Ireland, I don't buy this for a minute because I've ordered from various shops on the mainland and the stuff has been here the next day, 2 days at most. In saying that, they have offered to resolve my problem by way of a refund, so not a total loss. I paid £23.30 to Wheelspin for 2 sets of rear inserts with next day delivery, this was on Monday, it will infact be 1 whole week before I get them. Just be aware if ordering from them.
mattr
10-02-2012, 10:00 AM
They are the only mail order place i've ever had problems with. And my god, it was a hell of a problem. Took weeks to get parts delivered. And weeks for it to arrive from the "warehouse".
No, i don't use them any more. Plenty of other places to use.
JonyNitro
10-02-2012, 10:01 AM
Well, I am on 3 forums with threads like this, you must be special,Je of course are very good well they better get my tyres here this morning. One thread on Maxbashing, Baja UK forum, and MSUK.
jaywestwood
10-02-2012, 10:29 AM
I posted a thread on here a while back about how bad the service from wheel spin is and i got slated for saying so!!!
It is a shame as really only a handfull of uk based shops that are any good or true to their word..
We wonder why people shop over sea's
crtpromachine
10-02-2012, 10:48 AM
lol wheelspin don't own a warehouse, that's there excuse that once you place the order they will then contact the Distributors and order the parts required for the sale ;)
Could not agree anymore on this one
They feed you this bullshit over the phone to keep you on your toes and make it look really good to keep your custom
If any model shopd in th U.K have a warehouse besides they own shop then best of luck to them Wheelspin models place is a size of a warehouse already so why would they pay rent on another one work that 1 out
luniemiester
10-02-2012, 10:54 AM
Wheelspin are 20 mins from my house but i never use them. They never seem to have stock of anything its either special order or in the "warehouse". :thumbdown:
The showroom is massive but they are only interested in the bashers market i.e people who will buy a car, play with it till it breaks and then forget about it or bring it back to wheelspin so they can repair it for a fee.
Personnaly as i race 1/8 and 1/10 ive used Bolton Modelmart, MB models (current favorite!) and JEspares without any major issues, most stuff arrives in 1-2 days and postage is resonable or free with some items.
AC199
10-02-2012, 12:23 PM
Mark down another tick for MB Models. Ross and Bally have always been super helpful to me, and I do try to use them for absolutley everything I can without paying massively over the odds for something I can get cheaper from Hong Kong.
DMS were brilliant the one time i had to use them, and JE Spares were also good the one time I had to use them. Avoid Modelsport, 2 orders, 2 orders messed up. Do not like.
AC
ConceptRacing
10-02-2012, 01:15 PM
Have read on wheelspin Facebook page, that alone tells me enough about the kind of service they provide.
DaveG28
10-02-2012, 02:07 PM
I think when certain shops say they have stock in 'their warehouse' or 'other shops' it means they will be relying on the main distributor doing a 'dropshipment' direct drom their stores.
You ring shop X, they don't have the product but accept the order and take the payment. Shop X then contacts distributor Y and they send direct to you.....if they have it in stock themselves. They have to rely on their courier service collecting from them before close of business - and to be fair, if your location is as you say in N. Ireland, it's not exactly up the road is it?
Your issue is with the shop that took your money as they made the contract to supply by accepting money.
From what I remember wheelspin are pretty open about shadow stock being distributor etc?
I always found them good people to deal with!
Jordy
10-02-2012, 04:34 PM
From what I remember wheelspin are pretty open about shadow stock being distributor etc?
I always found them good people to deal with!
I have used them twice....1st time no problem, 2nd time Stock showed as "Shadow Stock" and waited almost 3 weeks!
They make no mention to "Shadow Stock" being "Distributor Stock".
From their webiste:
What do our stock levels mean?
In Stock: Item is in stock at one or more of our warehouses and is likely to be with you in 1-3 days.
Shadow Stock: Item is in stock at our secondary warehouse and is likely to be with you in 2-5 days.
The shadow stock description implies that they have a 2nd warehouse and no mention of being ordered from distributor. For me this is very misleading.
I have also been to the shop when I was passing on the M6 toll. It is impressive and they can substantiate their claim of having the largest shop in the UK. Actually its just the building that is big and half of it was a art gallery (upstairs) and they hold very little stock.
My 2 pence!
Cardnim
10-02-2012, 05:30 PM
Hey Dave,
Sorry to hear about the problems with Wheelspin mate.
I HAAAAAAATTTTTTTTTEEEEEEEEEE :mad::mad::mad::mad::mad::mad: when companies in England add on money and/or time for posting to N.Ireland.
That fact is that Royal Mail treat us IDENTICAL in terms of cost to the mainland and that in reality, our local postal sorting office is extremely efficient and I often get things quicker than customers in England!
So much so that when I phone back to the model shop to thank them, they cant believe it has arrived already - usually the very next morning for people like Schumacher and Modelsport!
Ive used Wheelspin before and havent had a problem with them. Not the fastest, but got here within a few days.
There are three shops which I would never darken their doors again, but not going to name and shame (yet!)
@Carlin - very interesting that WS dont actually have another warehouse. If thats true then I feela bit cheated if all they are doing is just ordering up from the suppliers. Bit of a lie if thats happening.
Hope you get it sorted Dave, and best of luck for Sunday (with or without the inserts!)
Layloo9136
10-02-2012, 05:39 PM
Ordered a few things from them and they have always been great. Good service and arrangements, updating orders with extra items. Always helpful by email or phone.
Anyone can have a bad experience with every company - no one gets it right 100% of the time so you can't slate a company for a mistake or two.
Although that has reminded me, a couple of items I ordered have not turned up yet 2 weeks later. Better call them
mark christopher
10-02-2012, 06:11 PM
Ordered a few things from them and they have always been great. Good service and arrangements, updating orders with extra items. Always helpful by email or phone.
Anyone can have a bad experience with every company - no one gets it right 100% of the time so you can't slate a company for a mistake or two.
Although that has reminded me, a couple of items I ordered have not turned up yet 2 weeks later. Better call them
that last line sort of makes you look like you just spoke bollocks!!
bert digler
10-02-2012, 07:44 PM
that last line sort of makes you look like you just spoke bollocks!!
i live about 2 mile from these there are a couple of the staff who are very hepful and decent but tbh there website stock and real stock are a very distant reality they see oople as a place to offload your crap and the people who own it are arrogant, and see newbies as cash cowes.sorry to post this but its the truth, dont ever want folkes out work and the lads in there that actually know what there on about fair play but the owners are like delboy and rodney pedling shite to the masses
bert digler
10-02-2012, 07:57 PM
i live about 2 mile from these there are a couple of the staff who are very hepful and decent but tbh there website stock and real stock are a very distant reality they see oople as a place to offload your crap and the people who own it are arrogant, and see newbies as cash cowes.sorry to post this but its the truth, dont ever want folkes out work and the lads in there that actually know what there on about fair play but the owners are like delboy and rodney pedling shite to the masses
to add my mate jon kedge ordered some kyosho parts and to my knowledge they have not turned up about two years ago:thumbsup:great service:lol:
bert digler
10-02-2012, 07:59 PM
to add my mate jon kedge ordered some kyosho parts and to my knowledge they have not turned up about two years ago:thumbsup:great service:lol:
have a look at the art gallery artworxs bet thats full of shite aswell:thumbsup:same owner
kaylon
10-02-2012, 08:46 PM
RANT MODE ON
What's with all the Wheelspin bashing?.... Come on people grow up.
All this was started by one person who's slightly upset and frustrated cos he can't play with his Toy car when he wants to cos a part might not reach him in time, and not even a very important part... I totally understand this feeling but come on... really... get a life... Oh and please note... the OP lives in Northern Ireland...there is an entire 'Sea' Between Wheelspin and the customer...
For every one person who complains online in a public forum there are 100's if not 1000's who don't and are perfectly happy with the situation...that's a fact.
Let it go guys.
I'm pretty sure Wheelspin are not activity trying to destroy your fun by arranging to deliver things a day or two late and then giggling to themselves as they chat about how the just ruined someone's weekend.
Things happen...things get delayed deal with it. And stop being a bunch of little bitches.
Every vendor can suffer from this, Apex, JESpares, Modelsport...etc. I've had things arrive late and not at all from everyone mentioned in this thread but I've not gone online and cried about it or blackened anyone name because of it. It's hard enough in the current financial times to make a living without whining children throwing their toys out of the pram simply cos circumstances don't go their way.
I understand that I've probably extended the life of this topic for at least the weekend...but let it go guys :)
RANT MODE OFF.
J
bert digler
10-02-2012, 09:02 PM
RANT MODE ON
What's with all the Wheelspin bashing?.... Come on people grow up.
All this was started by one person who's slightly upset and frustrated cos he can't play with his Toy car when he wants to cos a part might not reach him in time, and not even a very important part... I totally understand this feeling but come on... really... get a life... Oh and please note... the OP lives in Northern Ireland...there is an entire 'Sea' Between Wheelspin and the customer...
For every one person who complains online in a public forum there are 100's if not 1000's who don't and are perfectly happy with the situation...that's a fact.
Let it go guys.
I'm pretty sure Wheelspin are not activity trying to destroy your fun by arranging to deliver things a day or two late and then giggling to themselves as they chat about how the just ruined someone's weekend.
Things happen...things get delayed deal with it. And stop being a bunch of little bitches.
Every vendor can suffer from this, Apex, JESpares, Modelsport...etc. I've had things arrive late and not at all from everyone mentioned in this thread but I've not gone online and cried about it or blackened anyone name because of it. It's hard enough in the current financial times to make a living without whining children throwing their toys out of the pram simply cos circumstances don't go their way.
I understand that I've probably extended the life of this topic for at least the weekend...but let it go guys :)
RANT MODE OFF.
J
have you ever been there
and to all the decent shops :thumbsup:you know who you are because no one slates you
so your rant aint worth sh&*e
Andrew Twigger
10-02-2012, 09:02 PM
that last line sort of makes you look like you just spoke bollocks!!
Bloody hell I think I just agreed with Mark!!! :woot:
bert digler
10-02-2012, 09:06 PM
have you ever been there
and to all the decent shops :thumbsup:you know who you are because no one slates you
so your rant aint worth sh&*e
i think someone with a brand new range rover vogue se aint doing so bad :thumbsup: thats from you bunch of suckers
dont defend this arsehole
Andrew Twigger
10-02-2012, 09:15 PM
RANT MODE ON
What's with all the Wheelspin bashing?.... Come on people grow up.
All this was started by one person who's slightly upset and frustrated cos he can't play with his Toy car when he wants to cos a part might not reach him in time, and not even a very important part... I totally understand this feeling but come on... really... get a life... Oh and please note... the OP lives in Northern Ireland...there is an entire 'Sea' Between Wheelspin and the customer...
For every one person who complains online in a public forum there are 100's if not 1000's who don't and are perfectly happy with the situation...that's a fact.
Let it go guys.
I'm pretty sure Wheelspin are not activity trying to destroy your fun by arranging to deliver things a day or two late and then giggling to themselves as they chat about how the just ruined someone's weekend.
Things happen...things get delayed deal with it. And stop being a bunch of little bitches.
Every vendor can suffer from this, Apex, JESpares, Modelsport...etc. I've had things arrive late and not at all from everyone mentioned in this thread but I've not gone online and cried about it or blackened anyone name because of it. It's hard enough in the current financial times to make a living without whining children throwing their toys out of the pram simply cos circumstances don't go their way.
I understand that I've probably extended the life of this topic for at least the weekend...but let it go guys :)
RANT MODE OFF.
J
I'm sorry but this is complete bollocks - as you well know.
The fact that we're dealing with toy cars here is completely irrelevant. If a company make a pledge to a customer then the customer is within their rights to expect that pledge to be honoured - irrespective of whether we're dealing with a £7.50 set of tyres or not.
The state of the economy at the moment should give businesses even more incentive to please their customers than ever because custom is at such a premium that keeping a customer should be of the utmost importance.
We're in a position now whereby first impressions count for much more than before. If I go to a retailer and they mess me about, then the chances of me returning to that retailer are highly unlikely.
Once bitten, twice shy.
kaylon
10-02-2012, 09:27 PM
i think someone with a brand new range rover vogue se aint doing so bad :thumbsup: thats from you bunch of suckers
dont defend this arsehole
Would you stop quoting yourself all time, I know you must love the sound of you're own text... but it's getting annoying :)
I'm not defending nor championing anyone. I'm simply saying these things happen. Especially when ordering from over seas. I've order things from a Finland based RC company quite often and I've paid for express deliver (2-3 days) but I'd never consider bashing them if something takes a bit longer to get to me..shit happens.
The OP even got told that it was going to be delayed, I'd call that pretty good service all round actually compared to some other industries.
J
h0m3sy
10-02-2012, 09:30 PM
Quote by Kaylon.."the OP lives in Northern Ireland...there is an entire 'Sea' Between Wheelspin and the customer..."
It's not the bloody pacific were talking about here, it's Northern Ireland, part of the UK. As Cardnim has already posted, our Royal Mail sorting office is second to none in the rest of the UK. Many, many times have I had stuff delivered the very next morning after ordering from the mainland, sometimes not having ordered it till the previous afternoon. Our postmen and women don't swim the Irish sea you know.:p
bert digler
10-02-2012, 09:35 PM
Would you stop quoting yourself all time, I know you must love the sound of you're own text... but it's getting annoying :)
I'm not defending nor championing anyone. I'm simply saying these things happen. Especially when ordering from over seas. I've order things from a Finland based RC company quite often and I've paid for express deliver (2-3 days) but I'd never consider bashing them if something takes a bit longer to get to me..shit happens.
The OP even got told that it was going to be delayed, I'd call that pretty good service all round actually compared to some other industries.
J
tit:thumbsup:
s22jgs
10-02-2012, 09:43 PM
lol, agreed, sometimes things do get delayed. However, i think people have a right to complain about some places. Every order i have had frmo WS has taken absolutely ages to be delivered.
Now im not complaining, just stating fact.
I would complain however if i had paid for next day, and it had been sent anything less as in this case.
kaylon
10-02-2012, 09:47 PM
tit:thumbsup:
ROFL :thumbsup:
J
nigel63
10-02-2012, 10:20 PM
Never had any issues with wheelspin they have more stock, better stock and seem to deliver a lot quicker than any other shop.
There website is easy to use and covers every part also unlike others!
Big fan
i use bolton model mart, je spares and modelsport and the service is excellent and delivered within next day on normal 1st class mail,never more than 2 days.
Si Coe
10-02-2012, 10:53 PM
Regardless of what you buy, and from where, if you pay extra for next day delivery and the items aren't with you 2 working days later something is wrong. It might be the shop, it might be the courier, but either way you've got grounds for complaint.
Furthermore, no shop should take a next day delivery charge for an item they don't currently have right in front of them. Even if they are expecting a batch of said item from the distributors that very day until they physically have them they are taking a gamble with your money. After all, distributors are human too and can screw up orders just as much as shops can.
colmo
11-02-2012, 07:57 AM
Quote by Kaylon.."the OP lives in Northern Ireland...there is an entire 'Sea' Between Wheelspin and the customer..."
It's not the bloody pacific were talking about here, it's Northern Ireland, part of the UK. As Cardnim has already posted, our Royal Mail sorting office is second to none in the rest of the UK. Many, many times have I had stuff delivered the very next morning after ordering from the mainland, sometimes not having ordered it till the previous afternoon. Our postmen and women don't swim the Irish sea you know.:p
It's for this reason I'd often take the supposedly longer Royal Mail option than a courier.
About the only time I can remember Royal Mail failing to deliver (it was for my brother's computer business) was when their plane tragically crashed in the Irish Sea, killing both crew.
As far as buying from web shops is concerned, you're protected by the Sale of Goods Act and Distance Selling Regulations.
Captainlips
11-02-2012, 08:09 AM
Called Wheelspin this morning, was a different guy I spoke to, couldn't be more apologetic. A full refund has been offered if I return the items unopened. The reason for the delay he said, was because I'm in N. Ireland, I don't buy this for a minute because I've ordered from various shops on the mainland and the stuff has been here the next day, 2 days at most. In saying that, they have offered to resolve my problem by way of a refund, so not a total loss. I paid £23.30 to Wheelspin for 2 sets of rear inserts with next day delivery, this was on Monday, it will infact be 1 whole week before I get them. Just be aware if ordering from them.
£23.30 for 2 sets of inserts:wtf: Bet Wheelspin Models was pissing themselves when you put this order through, are you mad:lol::lol::lol:
h0m3sy
11-02-2012, 09:29 AM
lol...in this game I think it definately helps if you are a bit mad....:lol::lol::lol: I'm getting a full refund anyway so not too bad. Noticed on Friday, Schumacher had some in stock so I ordered 2 sets from them. Just arrived via Royal Mail this morning(Saturday) at 9.20am. Now that's service. Wheelspin take note, and less than half the price too.:p
racingdwarf
11-02-2012, 09:32 AM
AKA rallyx inserts are about 10quid ish I think, so yes mate I think there are some costly ones out there.......I can't for the life of me think why they are so costly:bored:
Layloo9136
11-02-2012, 05:31 PM
that last line sort of makes you look like you just spoke bollocks!!
Now THAT's bollocks.
You can see my comment is praising their service and that I say you can't slate a company for the odd mistake.
Funnily enough the order actually arrived this morning. Fair enough, a little late but then everything else has come in 24 hours so I wouldn't slate them for that, as it will be Royal Mail's fault, not theirs.
No have a little foresight before calling people experiences or opinions bollocks.
rizka
11-02-2012, 06:01 PM
ive always used wheelspin models they are excellent ,they cater for the RTR market mainly and do that very well,you cant expect them to have everything in stock ...they actually carry over 100,000 seperate parts at all times ,you can't please everyone and cant stock everything, if its shadow stock or not in stock go elsewhere ...its not a kidney its a part for your toy car!!! ....if you order stuff special order shadow stock etc expect to wait a few days big deal ....also WTF has what car the owner drives got to do with anyone apart from him ....should i judeg you for what you drive??
enough with the wheelspin bashing if you dont like it go elsewhere ....patience is a vertue which many of you obviously dont have .....:thumbdown:
mpg200
11-02-2012, 06:14 PM
I have no problems with wheelspin models that have a good stock of hot bodies spares and have given me good service.
mark christopher
11-02-2012, 07:48 PM
Now THAT's bollocks.
You can see my comment is praising their service and that I say you can't slate a company for the odd mistake.
Funnily enough the order actually arrived this morning. Fair enough, a little late but then everything else has come in 24 hours so I wouldn't slate them for that, as it will be Royal Mail's fault, not theirs.
No have a little foresight before calling people experiences or opinions bollocks.
not changing my opinion, its still bollocks to praise someones service then say oh it took two weeks for my parcel to come..... mbmodels post my gear to me recorded so they know i have it and i know cuz mr postman leaves me a note if im not in, now that is service!!
The thing to remember with shipping is always that next day delivery is 1. only as good as the delivering agent, and 2. only next day from the day shipped.
So if you want next day delivery from the day you ordered, you also need same day dispatch, some shops quote a 1 to 2 day processing time before the order is even shipped, then it is another day for the next day delivery.
I really don't mind the shadow stock another warehouse blah blah as long as it is clear what is actually happening, if you know its being ordered in and you really want it you know you have to wait but you do feel misled if you haven't been told that the item is actually being ordered in and may take a lot longer if not in stock with the importer, and don't get any updates to reflect that.
AC199
12-02-2012, 05:19 PM
<badly puctuated text>...its not a kidney its a part for your toy car!!! <more badly puctuated text with insults>
Its a part for a tool used in a hobby, irrelevant if its a toy car or a real car. If its needed to alllow competition then its important enough to get upset about.
My experience of Wheelspin has been, check the website, not in stock, find somewhere that has it in stock, buy it.
Its always important to remember that its the bad feedback that gets made public, the good feedback pretty much always stays at the shop. Whiners whine here, praisers do it to those it matters to.
AC
wookster
15-02-2012, 10:39 PM
Well boys iv used wheelspin quite a few times and found them to be generally a waste of time, and lie like there's no tomorrow, so I try to avoid them and use je,spares, demon, action modle center and apex much better services that's for sure.
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