I am the person who packs almost every X Factory Kit and part. So if something is missing, it is indeed me who deserves the slap in the head. My apologies.
We are sending much, but not all, of the hardware to a place that employs developmentally disabled people. They put little labels in the bags they do, and they are remarkably accurate -- I think they are more accurate than I am. I know that there's a hardware bag for that screw, so it may be them, but ultimately of course it's X Factory's problem.
As usual, Darren is moving quickly to do the right thing. We can't be perfect, but if we work to do right all is well.
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