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#1
14-08-2013
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Poor HobbyKing service
I know a few other threads have touched on this, but this is my tale (so far)....
Until this order, I've never had a problem with ordering, paying for or receiving goods from their uk warehouse..... I ordered, and paid for through their website from UK warehouse an esc and program box on 28th July.... Another order for batteries placed after this on 29th July, these arrived promptly.... I contacted HK on Saturday 10th August as to the whereabouts of my esc order, the money has gone through PayPal to them, they said they'd look into it, 5 different staff members later I was told I had paid to an account that's incorrect, I questioned this as my PayPal invoice shows otherwise.... Still no joy, so I've raised the issue with PayPal and informed HK of this.... They've (HK) now closed my case with them, I have no goods and await PayPal to help further.... HK then have said once I get a refund that I should re-order, then contact them to check order, then they want me to contact their accounts department to confirm payment is correct... Am I being unreasonable to think they should confirm to me the order without me having to double check? Other excellent model businesses manage to confirm by direct email reply....
__________________
Drink disagrees with me, but I enjoy the argument. 
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#2
14-08-2013
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Use one of the other exellent model business services then.....
__________________
MBModels - Schumacher Racing - Vapextech.co.uk - MRT - Savox - SMD
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#4
14-08-2013
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Hong kong delivery times
You say you ordered on the 28th of july and you contacted them onthe 10th august. Thats just under 2 weeks. You do realise that it may be going through customs which may take up to 3 weeks. You can track it if you go into your account.
Ive ordered from hongkong a few times and received every order. Although sime take longer than others depending im the value . I think its pot luck whether it goes through customs in which case if your order did for the esc it could tske 3 weeks.
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#5
14-08-2013
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Quote:
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#7
14-08-2013
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It shouldn't matter if peanuts or gold nuggets are exchanged, when money is taken showing clearly who it's gone to, then either the goods or an explanation should be forthcoming.
__________________
Drink disagrees with me, but I enjoy the argument.
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#8
14-08-2013
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Quote:
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#9
14-08-2013
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hmmm
I have never used the UK warehouse, but many things over the last couple years from the HK one. all arrived in reasonable time, ripped off by customs often and the postage is high but I could not really fault HobbyKing..... Might just be a bit of bad luck.
they sell some decent stuff and good prices but also some tat. you have to have a little gamble on some things. 
__________________
XB4 & MORE , Team Xray, Team Gainsy Graphics, DPP Racing 2013 & 2014 OOPLE INVERNATIONAL BEER RACE RUNNER UP! FEEDBACK LINK =
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#10
14-08-2013
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OK Ive just ordered batteries but got no confirmation. Paid via paypal. Ive contacted them. I have got this reply
'Yes, I see the payment was received. Due to a possible error when the order was placed, the order itself cannot be found. Kindly contact PayPal to cancel the payment and get the funds reversed and place a new order and try again. We apologize for any incovenience. ' I said, cant you just refund it, it will be much quicker, paypal will take ages. To which I got 'We are really sorry for the inconvenience that his may have caused you. This is something that we don't intend to happen. It just happens that a system error occured, and the only way to get your money back is to contact paypal for this since there was no order made on our end. I hope you understand.' This is very annoying. They can see my payment recieved in paypal so either refund it from there, or create the order and post my things. Its not rocket science is it? I say, just log into paypal and refund me. Reply:- I'm afraid we cannot do that on our end. The only solution that is available is either you cancel the payment from PayPal or we cancel the order itself on our database which is not possible since there is no order. So apparently now, companies dont have access to there own paypal and require the third party to sort out there error. Theres my rant, I'm pretty annoyed to be fair.
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#11
14-08-2013
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Now I have to wait 20 days until I can escalate and hobbyking wont refund me. Surely this isnt on?
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