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#21
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Quite agree - unfair complaint
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If you need a part in a hurry call to confirm stock or expected dispatch. This applies to ANY on line trader and it's not really fair to slag off a legitimate business publicly without taking up your complaint/concerns with them |
#22
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A few bigger retailers have changed process to cover this. |
#23
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No one thought of phoning up a shop where stock levels are not explicit then?
This could be avoided by picking up the phone and asking "Do you have x in stock?" |
#24
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If Inside Line, JE Models and all the other good shops mentioned understand the value of live stock levels why don't all the others? It comes down to the same old problem, the system is only as good as the people setting up and using it. Having to ring them up defeats the object of having a website in the 1st place.
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My feedback thread: http://www.oople.com/forums/showthread.php?t=169737 |
#25
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Why do model shops put thier phone number on their website? |
#26
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They'd be knackered if we all rang to check stock levels on everything we ordered. |
#27
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All I'm saying is that unless they specifically mention say "In Stock" and you really need something then phoning to check is the safest option. |
#28
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Very true....
__________________
ORCA - LC RACING - RUDDOG PRODUCTS - JCONCEPTS - ALPHA PLUS - TEKIN RACING - ULTRAPOWER AVID R/C - VAMPIRE RACING - EXOTEK RACING - LUNSFORD RACING - X-FACTORY - TUNING HAUS - WTF AME - RAGE R/C - REVOLUTION DESIGN RACING PRODUCTS - McKUNE DESIGN - TEAM AZARASHI X-PARTZ - PHAT BODIES - RACERS EDGE - RM2 - DIRT RACING PRODUCTS - DMS INSERTZ TKR GRAPHICS - BF MATERIALS - BATAN - DMS PARTZ - TEAM AJ Tel : (01923) 816636
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#29
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Depends on if it is actually a model shop or an internet retailers warehouse, processing hundreds (?) of orders a day.
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#30
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The fact that some shops are able to display live stock levels shows that it must be quite easy to achieve. I think what's needed from the hobby industry (amongst others) in this country is a willingness to accept that people value good service and efficiency. I recently ordered a part from Inside Line despite their website showing they didn't have it in stock, as I was more comfortable ordering it from them than dealing with someone who listed the same part but didn't have live stock levels. Likewise with ebay sellers, most guys I deal with in the states are truthfull about what they have in stock and have their ebay shops set up to calculate the shipping discounts automatically (in other words they're making full use of the ebay seller tools). In contrast I once ordered four diff cases from Radicool RC and found I couldn't request the postage discount for some reason so I messaged them. About four days of emails going backwards and forwards later I managed to back them into a corner whereupon they were no longer able to evade the question and they refunded me the princely sum of £1.00. This got my back up and consequently I now find myself on oOple slagging them off. This entire situation is very negative and doesn't need to be. You're right to say it's not difficult to pick up the phone but equally it's not that hard in this day and age for retailers to put a system in place so customers don't have to. Incidentally it would be good to hear from some of the shops who have been spoken highly of in this discussion. How much does a website showing live stock levels cost to set up and use? Is it harder or easier to maintain?
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My feedback thread: http://www.oople.com/forums/showthread.php?t=169737 |
#31
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Depends how "good" and professional you want the system, anywhere from £2K to £25K and then there is a huge issue if you take your stock away for the store (say trackside selling or supporting meetings etc, when the stock you sell is vulnerable to being sold twice effectively). It is ironic that some of the best known shops with the most accurate live stock systems do not support the meetings trackside, maybe this is why...
__________________
ORCA - LC RACING - RUDDOG PRODUCTS - JCONCEPTS - ALPHA PLUS - TEKIN RACING - ULTRAPOWER AVID R/C - VAMPIRE RACING - EXOTEK RACING - LUNSFORD RACING - X-FACTORY - TUNING HAUS - WTF AME - RAGE R/C - REVOLUTION DESIGN RACING PRODUCTS - McKUNE DESIGN - TEAM AZARASHI X-PARTZ - PHAT BODIES - RACERS EDGE - RM2 - DIRT RACING PRODUCTS - DMS INSERTZ TKR GRAPHICS - BF MATERIALS - BATAN - DMS PARTZ - TEAM AJ Tel : (01923) 816636
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