Apex Models

Welshy40 · #1 13-04-2016

Has something happened with Apex Models or JE Models as no answer on the phone and now no items for two weeks since I paid for items? Hope all is well.

Chris Larner · #2 13-04-2016

If it was from Apex then they tend to list items that they don't always have in stock so it will depend if they can get it from the supplier.
If from JE most items are shipped pretty quickly so is strange. I started a thread about this a long time ago and many people have had the same problems you are experiencing.

Tommy T SRCC · #3 13-04-2016

I normally order stuff from my local shop (Formby Models) great staff and always quick ordering and getting stuff.
This time I ordered some stuff from Apex last week and I've not had any reply either.

brian s · #4 13-04-2016

anything i have ordered from apex takes at least a week. best order from mb models if you need it quickly

cmgreen · #5 13-04-2016

Mb models - if Carlsburg did model shops!

bretts · #6 13-04-2016

Quote:

Originally Posted by cmgreen

Mb models - if Carlsburg did model shops!

Someone's fishing for some discount!!

Mike145 · #7 13-04-2016

I ordered from apex and je the other week and got the items within a couple of weeks. But the feedback on Google would suggest they're terrible. Bit confused. What I agree with about apex is that they don't answer the phone or emails. That's not cool when you're waiting on bits you've paid for. Must admit, I usually use modelsport uk so I guess I've been a bit spoilt as far as service is concerned.

Noob · #8 13-04-2016

Ordered something from apex as no one else had the part, never again I'll just do without.
Could of got the part faster from the USA.
It's a shame after all this time of not so good feedback, you would think they would have a sit down and work out the kinks.

Mike145 · #9 13-04-2016

Is that copied and pasted from Google feedback noob lol.

fidspeed · #10 13-04-2016

Apex =Pants

ordered a part on ebay took nearly 3 weeks to deliver as previous posts I don't think they had it stock (but they had my money !!)

doubt ill use them again

+1 for MB michael,ross and team difficult to beat

fid

ralphee · #11 13-04-2016

MB and InsideLine, everytime, LMR are pretty damn good on delivery too, Apex are awful when you really need that part, way too slow and rarely seem to have physical stock, it always seems to be from supplier!

Lee

mark christopher · #12 13-04-2016

Quote:

Originally Posted by fidspeed

Apex =Pants

ordered a part on ebay took nearly 3 weeks to deliver as previous posts I don't think they had it stock (but they had my money !!)

doubt ill use them again

+1 for MB michael,ross and team difficult to beat

fid

they now have james stewart in the team aka part number from hpi uk

adey · #13 13-04-2016

Mb models, inside line models and pbm racing all give superb service. They get the orders out the same day wherever possible and if not it will be sent the next day. These shops DONT let people down with bad service. Apex models........hope your reading what your customers think of their buying experience with you and you sort it out.

Welshy40 · #14 13-04-2016

They just contacted me and good that all is ok, i like the guys and have history with the shop so havent let me down before so possibly a glitch online. Glad all is ok with the guys.

Chris Larner · #15 13-04-2016

Still doesn't answer why they didn't answer to you or others when they try, only replying to save face as its been bought up on a public forum. They have had a poor record lately (since combining with JE) and should sort out their customer service. It's a shame as I used to use JE a lot and now don't as they are partially to blame for the Apex cock ups.
If it was me and I was involved I'd shut the Apex name down and use JE good reputation and grow this shop into one of the best.

Noob · #16 13-04-2016

Copy and pasted ? No
Don't even know a google feedback is

Mike145 · #17 13-04-2016

What I meant was, what you wrote was almost exactly what a lot of the reviews said about them. That's all.

andys · #18 13-04-2016

I ordered some bits from Apex that were in stock (listed on eBay) as MB were out of stock - took a week and a a half to arrive. By the time I got them - they were in stock at MB and I could have bought them at a meeting - when I needed them, but couldn't as i'd already paid Apex - but was still waiting.

Basically - if you need it within the week - don't bother with Apex even if you order on Monday.

timmy · #19 13-04-2016

Quote:

Originally Posted by Mike145

What I agree with about apex is that they don't answer the phone or emails.

No complaints here about the delivery speed. However, I've been trying to get in touch with them for two days now about a new motor I had from them that died during its first outing last weekend. Their phone is either always engaged or rings out without answer, with no answer phone to enable you to leave a message. Hopefully I'll get their attention with an email.......

chris24jt · #20 14-04-2016

Its a shame we used to use Apex models 20 years ago and they were the best we could find other than Modelsport but now the only thing they seem good at it price - ive ordered a couple of bits as they were (slightly) cheaper. ordered bits on saturday and still waiting through this time. no update email to advise shipping so got to check website. hopefully get the bits tomorrow!

MB were out of stock unfortunatly otherwise would have ordered/visisted