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Old 2 Weeks Ago
androo androo is offline
Join Date: Sep 2010
Posts: 77
Default Schumacher customer service

Iím not sure if this is the right place to post this but would like to thank Robin Schumacher for the replacement shock body he sent me.
I happened to mention to him that I had an issue with a front shock body not been machined correctly, the internal bore tapered at the very bottom so the piston would stop 2/3 mm from the bottom. I only noticed it as the front shock collars were at different heights, god knows how I didnít spot it sooner.
It wasnít a big issue for me as it was on my spare car. I wasnít expecting a replacement as the car only gets used in emergencies but thought Iíd mention it just in case this wasnít a one off issue.
Less than a week later I received a package from Schumacher with a brand new set of shock bodyís.
Great customer service from a great British company. One very happy customer.
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Old 2 Weeks Ago
reelman_fishing's Avatar
reelman_fishing reelman_fishing is offline
Join Date: Apr 2007
Posts: 265

Schumacher's Customer service is second to none
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Old 1 Week Ago
neallewis's Avatar
neallewis neallewis is offline
*SuPeRsTaR mEmBeR*
Join Date: Feb 2012
Location: UK
Posts: 3,302

Nice, great service. Maybe post on their facebook page also.
Team Yokomo - YZ-4SF | YZ-2DTM Worlds | YZ-2DTM x2 | YRX-12
Cullingworth 10electric | Batley Buggy Club | YORCC | RHR | MB Models
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Old 1 Week Ago
jph jph is offline
Join Date: Sep 2013
Location: East Sussex
Posts: 84

I agree, can't fault the service I've had from Schumacher and would recommend them 100% to others.
Tamiya - M05v2r - TRF102
Schumacher - KF - KC
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