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#1
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M-Tronics . .
i bought a brand new m tronics genasys sport plus system from m tronics for 124.99 and fitted it to my car wired it all correctly only to find out it was faulty ( connected the battary and it sparked and cell got hot ) sent it in for re-pair witht he box and all instructions , i also sent it back in some bubble wrap the motor system so it didnt incurr any more damage, once m troics had worked on it and found one of the 3 phases had bust hense my problem why it wasnt working, they fixed it and sent it back to me . . . . .
the system arrived back on my door step wednesday morning on a bloody jiffy bag :eek: with . .
IT WORKS BUT IM VERY DISSAPOINTED WITH M TRONICS OVER THIS AND HEARD THEY WAS SUPPOSED TO BE GOOD WITH CUSTOMERS. AINT RACED WITHT THE SYSTEM YET, BUT I HEAR GOOD THINGS GARRY |
#2
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I'd have a word with them mate. I have heard good things about their service many times, and they "sort of" sorted you out quickly ?
The box and instuctions and missing packaging are probably an oversight, I'd get in touch and ask them to replace those - im sure they'll do their best for you. I've never owned any Mtroniks product, never mind dealt with them, but I have only heard good stuff about their service (until now). |
#3
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When I had an issue they resolved it really well, although it does seem a bit wierd them not sending some stuff back that should have been there?
Maybe just a mistake? but as Jimbo says give em a bell and i'm sure they will sort you out.
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Matt Osland-Jones |
#4
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alright cheers guys
ill call them later on, i was rather dissapointed but, mistakes are made cheers garry |
#5
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I would be disapointed if I were you also mate. Just send mi lrp sphere into helger today - wondered whether to take off the heatsink (probably rip the thing in half trying to get it off though) since theres a chance they might send it back sans heatsink- I'd cry.
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#6
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You more than likely find that the unit was not repaired but replaced, which is the majority of the 'repairs' carried out byt MTroniks. As much as I don't have faith in their pre-potting testing and post potting testing, they normaly realy do give great after-care service.
if you do phone them, don't rant, be polite and they will be happy to sort you.
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dragon paints : team tekin : fusion hobbies :SCHUMACHER RACING : Nuclear R/C for all my sticky and slippery stuff - if it needs gluing or lubing, Nuclear RC is the man! |
#7
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Quote:
The heatsink is stuck down to the top section of the speedo. The top of the case is infact a metal plate (about 2mm thick) which sits directly on top of the FET's. It is to allows a better heat flow away from the FET's. As far as I could tell from watch Jurgen assembling speedo at the Euros, the metal insert is simple pushed into place from the inside. But I know mine came out after a big crash. (luckily that speedo got swapped at the Euro's ) |
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