Q Spark issue

[gainsy]

Hi guys
I have a new q spark combo from Orca & can't get the bloody thing to set up right
It will let me into the settings menu but will only allow me to adjust the first 4 options, profile, drag brake, brake force & running mode, it also wont let me set any of them above value 4, the manual says there are 10 profiles but i cant get past 4 it's doing my head in
As soon as i try to go to value 5 it just goes back to 1 again!
Anyone else had this issue or know where i can get some answers? i have emailed the company but got no response as yet