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#1
28-05-2010
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Missing Parts !
Anyone else missing parts when they went to build the SV PRO.
Not too happy was going to race this on monday.. Missing 2 screws for the bellcranks and a bell crank post. Unreal!! Emailed Schumacher but god knows when I will get the parts...so pissed. 
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#2
28-05-2010
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the two screws are nothing special im sure someone around the track will have them m3x10 but the post is,and not heard alot of people with missing parts, but i know what you mean new toy and all that,im sure someone on here must have a spare steering post for you,
__________________
Mattys the driver,my names carl
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#3
28-05-2010
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Quote:
 all new kits haves some probs
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#6
05-06-2010
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Schumacher has A+ customer service. Ring them again if you must, but!
There is a quicker fix to get you going. I'm suprised you havn't done this already.  Go to your lhs get a long m3 flat head screws and locknuts for a few bucks. Prob fixed. You can get your buggy going quicker than you will waiting for screws and bolts that are readily avail. It's not like a your waiting for a pricey buggy specific part thats unavail.
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#10
06-06-2010
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When i had a problem i just emailed them on the address on their site, they got back to me and i got the parts the same week, spot on for support!
__________________
Team Losi Racing, Horizon Hobby TLR 22 5.0, TLR 22X-4, TLR 22-4, 22-4 2.0 Atomic Carbon S2, S44, Vega B4.1 Trader feedback: http://www.oople.com/forums/showthread.php?t=19374
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#11
06-06-2010
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I emailed and phoned. Phone people were very nice I just would of liked tracking number. The email went out about 10 minutes after I realized I was missing parts. I wasn't contacted till 4 business days later about my issues and even then they didn't read my email and were asking for part numbers that were in the email. Calling tomorrow morning at 6am my time to find out where the parts are. Hopefully they have been sent and I don't have to chew the ear off of the person on the other end.
If I miss another weds night of racing because of one part I will not be a happy camper..
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#12
07-06-2010
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Mistakes do happen, and trust me I know its frustrating... but is it necessary to start a thread, I can guarantee they did not make this mistake on purpose and emails do get lost or someone made a human error and lost it w/in the 100s of emails they probably receive in a week. with them releasing 2 new cars and now producing 1/8th tires along with the tires they're already making they've got a lot on there plate. I'm sure given some patients they'll have u all fixed up in no time.
Not to start a riot but if everyone started a thread after they received any issues from anyy company a lot of REALLY good info will get lost (i.e. set up help and mods etc) there have been issues with the SVs.. they are already a few threads stating that. Again not to start a fight but get a feel over the situation as a whole before we begin thinking that life only revolves around ourselves
__________________
2WD Kyosho RB6
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#13
07-06-2010
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yes it is necessary
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#15
07-06-2010
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no, its got to be a separate thread
 what im sick of actually is how people are praising this company for all their efforts. Oh mean, give me a break! yeh I mean, a company is allowed to screw up, but over and over again, to me is unforgivable. I was in my early teens when I first wanted a schumacher cat xls. Now I'm in my 30's and can afford to buy a schumacher. So I did just recently. After all these years of wanting one so bad, I'm actually very disappointed in the way the cougar has come about, released into the public in such poor state. The plastics came out of the mold very badly, every plastic item had flashing. Gearbox gap, uneven idler gear, a prick of a body to put on unless you cut half the front off. so there you wonder why people come on these forums and vent their frustration. Will the buying public be getting free revised parts in the future, or will we be screwed over like durango have done with their 2.0mm pin driveshafts?
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#16
07-06-2010
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I'm not exactly sure why some guys have experienced such great customer service and others have not. Before I purchased my Cougar I'd heard about how Schumacher kits sometimes have missing or wrong parts but I was reassured reading the posts of great customer support.
When I built my kit one of the parts included was wrong so I promptly emailed Schumacher using the email on their site. Waited for days without reply. A second email - this time copied to their sales email address as well - also did not get a response. I was very impressed when one of their team drivers PMed me and offered to contact them on my behalf though (what a great guy!). He told me they would get it sorted and gave me another email address to use to contact Schumacher. Waited some more and sent out another request to the new email address... still no response. After reading this thread I might try another email... but truth is I'd just about given up trying to get a response. A little disappointed to be honest - even if they couldn't help me it would be nice just to get a reply to that effect. GREAT CAR though... I've really been impressed with it's handling. Don't get me wrong as I'm not dissing Schumacher in any way - but perhaps sharing my experience might paint a more balanced picture to anyone reading these forums.
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#18
07-06-2010
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If you phone Schumacher ask for the technical department.
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#19
08-06-2010
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its not a local phone call for some people.
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#20
10-06-2010
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Quote:
~D
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Schumacher
Linear Mode
